UK- Mgr, HR Generalist in Wednesbury

When it comes to performance, skills and experience don’t tell the whole story. They only tell us what to do in known, predictable, and contextual situations. We look for attributes as they tell us how you behave in all situations, particularly unknown, challenging, or stressful ones when you can’t apply your learnt skills. We have big ambitions, and we need people who work here to have big ambitions too. To achieve our growth plans we need talented and driven people who are curious and comfortable with uncertainty and step outside their comfort zone to learn and try new things. If you're the kind of person who rolls up your sleeves and gets stuck in, we want to hear from you!

As an HR Manager with MSC, you will play a pivotal role in shaping the future of our business and supporting our continued growth. The HR team delivers a professional, accurate and people-focused associate experience, providing trusted, confidential advice and guidance throughout the employee lifecycle. We also provide a specialist recruitment service dedicated to attracting, engaging and retaining top talent. When you join MSC, we offer more than just a job – we provide opportunities to grow, develop and build a rewarding career. Great businesses need great people, and that’s where you come in.

What’s in it for me?

• At MSC, you’ll have the autonomy to shape your role and make a real impact. We are committed to continuous development, providing access to coaching, mentoring and opportunities to grow both personally and professionally. Success is recognised, celebrated and rewarded.
• Love discounts? You’ll enjoy access to our discounts and rewards platform, offering savings across leading brands. Whether it’s a weekend getaway, cashback on everyday essentials or shopping for a special occasion, we’ve got you covered.
• In addition, you’ll receive 25 days annual leave plus Bank Holidays, a company pension scheme with contributions matched up to 10% of salary, life assurance at 6x annual salary, a discounted health cash plan and private medical insurance to help support your wellbeing.

What will I be doing?

• Set and manage departmental objectives, demonstrating a clear understanding of business strategy and adapting effectively to change. Provide strong leadership to all leaders and direct reports, maintaining high standards of performance and accountability.
• Maintain focus on priorities during periods of challenge or change, ensuring deadlines and targets are achieved. Address performance issues professionally, sensitively and constructively when required.
• Communicate clearly and confidently using appropriate methods and channels, adapting style to suit different audiences and ensuring understanding.
• Build and maintain positive working relationships with key stakeholders, actively seeking feedback and encouraging collaboration to achieve the best outcomes.
• Foster an environment where new ideas are welcomed, supporting innovation and continuous improvement across teams and functions.
• Act as an ambassador for MSC’s mission, values and pledge, helping associates understand how their contribution supports business success and strategic objectives.
• Oversee recruitment activities that attract and retain high quality talent.
• Support team with payroll activities ensuring timelines and accuracy is met.
• Administer and actively promote company benefits, maintaining excellent communication with both associates and external providers.
• Monitor, analyse and report on HR KPIs, providing insights and recommendations to support business decision-making.
• Provide expert HR advice and guidance to managers across all areas of HR, ensuring compliance with UK employment legislation and company policies while delivering practical, business-focused solutions.
• Design and deliver engaging management development and HR training programs aligned to organisational needs and business objectives.
• Support and encourage continuous improvement of recruitment processes, ensuring a professional, responsive and effective service that attracts high-quality talent.
• Manage all incoming HR communications, ensuring timely responses and maintaining a positive and professional HR brand.
• Build strong interdepartmental relationships through regular engagement with department leaders and attendance at team meetings alongside the HR Director.
• Support business improvement initiatives, projects and organisational change programs as required.
• Undertake additional duties consistent with the scope and responsibilities of the role.

What do I need?

• CIPD Level 5 qualified or equivalent professional experience.
• Significant experience within a generalist HR role.
• Strong employee relations knowledge and practical experience.
• Up-to-date knowledge of UK employment legislation and HR best practice.
• Excellent communication, coaching and influencing skills.
• Ability to build credibility and strong working relationships at all levels.
• Exceptional organisational skills with strong attention to detail.
• Experience supporting organisational growth, transformation and change initiatives.

Key Competencies

• Integrity and professionalism.
• Commercial awareness and business acumen.
• Strong problem-solving and decision-making capabilities.
• Relationship building.
• Resilience and adaptability.
• Coaching and influencing skills.
• Confidentiality and discretion.

We trust that our people will teach you the role-specific skills required for success. However, to thrive at MSC, you will embody our values and demonstrate the attributes we believe define talent within our business.

Connections: Your ability to build meaningful relationships, collaborate effectively and create positive experiences for colleagues, customers and stakeholders.

Thinking: Your capacity to solve problems, learn quickly, adapt to change and make sound decisions.

Creativity: Your ability to generate ideas, develop solutions and embrace new ways of working.

Drive: Your ambition, energy, resilience and determination to achieve results and continuously improve.

Ultimately, we seek people who demonstrate our values and the behaviours needed to succeed at MSC. If you enjoy working as part of a team, are customer-focused, and are motivated to make a positive impact, we would love to hear from you. Apply today and help shape the future of MSC.

Why MSC? The journey to the best version of yourself starts with us. If you’re searching for an employer that will enable you to learn, grow and make a difference, you’ve found it. You will feel a sense of purpose and belonging as we allow our people to have a voice and the opportunity to make a genuine impact. We have created a psychologically safe and inclusive environment where we treat our associates as adults and give them autonomy to make decisions, take risks and learn from mistakes. You will be encouraged to challenge the norm, make decisions and take ownership to make changes, enabling you to significantly contribute towards our business success. Our people-centric culture will encourage you to continuously develop, both professionally and personally. From our culture to our forward-thinking leadership, you’ll soon realise that you have an incredible opportunity here to be your best self. Whether your career path is vertical or squiggly we’d love to watch you grow and reach your full potential with us.