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For Companies At a Glance
- Tasks: Resolve complex IT incidents and lead critical infrastructure projects remotely.
- Company: Global organisation with a focus on enterprise IT solutions.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in a global IT environment.
- Qualifications: Strong 3rd line support experience and networking expertise required.
- Other info: Mentorship opportunities and exposure to cutting-edge technologies.
The predicted salary is between 36000 - 60000 £ per year.
We’re working with a global organisation to appoint a remote Senior 3rd Line Infrastructure Engineer to support and evolve their enterprise IT environment. This is a senior, hands-on role with ownership of complex incidents, critical infrastructure, and high-impact projects across multiple sites. We are looking for someone with strong Network experience from an MSP environment.
The Role
- Own and resolve 3rd line BAU and P1 incidents, including on-call rota
- Act as the senior escalation point for infrastructure and network issues
- Deliver and support infrastructure, network, and security projects
- Lead root cause analysis for major incidents and service outages
- Maintain high availability across servers, networks, and core platforms
- Support monitoring, change, and out-of-hours maintenance activities
- Mentor and support junior engineers
Key Experience
- Proven 3rd line infrastructure engineering background (MSP Background)
- Strong networking expertise (Cisco/HPE switches, routing, firewalls, wireless)
- Microsoft stack: Azure AD, Windows Server, Active Directory, GPO, O365, SCCM, RDS
- Virtualisation & storage: VMware, SAN (FC / iSCSI)
- Backup & recovery: Veeam (including M365)
- Linux (Ubuntu) exposure and automation experience beneficial
- Strong awareness of cyber security best practices
Desirable
- Vendor certifications (Microsoft, Cisco, VMware, Juniper)
- PowerShell or scripting experience
- ITIL v4
This is an excellent opportunity to work in a global, business-critical environment with exposure to enterprise-scale infrastructure and long-term development.
Senior 3rd Line Support Engineer employer: Pardoe Wray
Contact Detail:
Pardoe Wray Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior 3rd Line Support Engineer
✨Tip Number 1
Network your way to success! Reach out to professionals in the industry, join relevant forums, and attend meetups. You never know who might have a lead on that perfect Senior 3rd Line Support Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in infrastructure and networking. This can really set you apart from other candidates.
✨Tip Number 3
Prepare for those tricky technical interviews! Brush up on your knowledge of Cisco, Azure, and VMware. Practise explaining complex concepts clearly, as you'll need to demonstrate your expertise in a hands-on way.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that match your skills. Plus, it’s a great way to get noticed by hiring managers who are looking for someone just like you.
We think you need these skills to ace Senior 3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior 3rd Line Support Engineer role. Highlight your experience with network infrastructure, especially from an MSP background, and don’t forget to mention any relevant certifications you have!
Showcase Your Skills: In your application, showcase your strong networking expertise and any hands-on experience with technologies like Cisco, Azure AD, and VMware. We want to see how your skills align with the job description!
Be Clear and Concise: When writing your cover letter, be clear and concise about why you’re the perfect fit for this role. Use specific examples from your past experiences to demonstrate your problem-solving abilities and leadership in complex incidents.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in a global organisation.
How to prepare for a job interview at Pardoe Wray
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around networking and infrastructure. Be ready to discuss your experience with Cisco/HPE switches, firewalls, and the Microsoft stack. They’ll likely ask you to solve a problem or explain a complex incident you've handled, so have some examples ready!
✨Showcase Your Problem-Solving Skills
Since this role involves owning and resolving critical incidents, be prepared to demonstrate your analytical skills. Think of a time when you led a root cause analysis for a major incident. Explain your thought process and how you arrived at a solution. This will show them you can handle pressure and think critically.
✨Highlight Your Mentoring Experience
As a senior engineer, you'll be expected to mentor junior staff. Share specific examples of how you've supported or trained others in the past. This not only shows your leadership skills but also your commitment to team development, which is crucial in a collaborative environment.
✨Be Ready for Cyber Security Questions
With a strong awareness of cyber security best practices being essential, prepare to discuss how you've implemented security measures in previous roles. They might ask about your experience with backup and recovery solutions like Veeam, so be ready to dive into those details.