At a Glance
- Tasks: Manage user access across ERP and finance systems while ensuring a great user experience.
- Company: Join a dynamic team in a hybrid work environment focused on collaboration.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for professional growth.
- Other info: A proactive role with opportunities to improve processes and automate tasks.
- Why this job: Be the go-to person for access management and make a real difference in user support.
- Qualifications: Experience with ERP systems and ITSM tools is essential; strong communication skills are a must.
We’re looking for an organised and customer-focused ERP & Systems Access Support Analyst to join our team and play a key role in managing user access across our ERP, reporting, and finance systems. This role is responsible for the end-to-end management of user access, supporting joiners, movers, and leavers, handling support requests through our ITSM platform, and ensuring strong governance and a great user experience.
Key Responsibilities
- Create, amend, and remove user access across ERP and related systems
- Manage incidents and requests through the ITSM tool
- Troubleshoot access issues and escalate complex cases where needed
- Support audits and maintain accurate access records
- Work closely with HR, Finance, IT, and operational teams
- Identify opportunities for process improvement and automation
About You
Essential:
- Experience administering users in ERP or enterprise systems (SAP, Oracle, JDE, Sage, Unit4 or similar)
- Experience using ITSM tools and managing support tickets
- Understanding of role-based access and provisioning principles
- Strong attention to detail and communication skills
Desirable:
- Experience with reporting/BI tools (Power BI, TM1, ThoughtSpot, SSRS)
- Knowledge of access governance, SoD, or audit controls
- Basic SQL knowledge
We’re looking for someone who is organised, proactive, customer-focused, and enjoys solving problems while delivering a great support experience.
Systems Administrator in Northallerton employer: Pardoe Wray
Join our dynamic team as a Systems Administrator in Leeming Bar, where we prioritise a collaborative and supportive work culture. We offer competitive benefits, opportunities for professional growth, and a hybrid working model that promotes work-life balance, making it an ideal environment for those looking to make a meaningful impact in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Administrator in Northallerton
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its systems. Show them you’re not just another candidate; you’re genuinely interested in how their ERP and reporting tools work!
✨Tip Number 3
Practice your problem-solving skills! Since this role is all about troubleshooting access issues, think of examples from your past experiences where you’ve successfully resolved similar challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Systems Administrator in Northallerton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with ERP systems and ITSM tools. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about user access management and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled access issues or improved processes in the past. We love a proactive approach, so let us know how you’ve made a difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Pardoe Wray
✨Know Your Systems
Make sure you brush up on your knowledge of ERP systems like SAP, Oracle, or Sage. Be ready to discuss your experience with user administration and how you've handled access management in the past.
✨Familiarise Yourself with ITSM Tools
Since you'll be managing support requests through an ITSM platform, it’s crucial to understand how these tools work. Prepare examples of how you've used ITSM tools to manage incidents and support tickets effectively.
✨Showcase Your Problem-Solving Skills
Think of specific instances where you've troubleshot access issues or improved processes. Highlight your proactive approach to problem-solving and how it led to a better user experience.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice explaining complex concepts in simple terms, as you may need to liaise with various teams like HR and Finance. Clear communication can set you apart!
