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- Tasks: Provide hands-on IT support and deliver exciting projects for clients.
- Company: Reputable IT services company with a focus on growth and innovation.
- Benefits: Competitive salary, generous holiday, professional development, and pension scheme.
- Other info: Opportunity to work on diverse IT projects and enhance your career.
- Why this job: Join a dynamic team and make a real difference in client IT experiences.
- Qualifications: 2+ years in IT support, strong troubleshooting skills, and MSP experience preferred.
A highly reputable IT services company is looking for an experienced IT Technician to join their growing technical team. This role is ideal for someone with an MSP background who enjoys a mix of hands-on project work, client site visits, and technical escalation support.
As an IT Technician, you will support clients with escalated IT issues while also delivering installations, upgrades, migrations, and onsite project work. You will play a key role in maintaining excellent customer service and ensuring clients receive reliable and professional IT support.
Key Responsibilities- Provide technical support and escalation assistance to the service desk team
- Complete onsite client visits for installations, upgrades, and troubleshooting
- Deliver IT projects including hardware deployments, migrations, and system upgrades
- Support Microsoft 365, Windows Server/Desktop environments, networking, and VoIP systems
- Maintain accurate documentation and ticket updates
- Work independently and collaboratively within the technical team
- Minimum 2 years’ experience in a similar IT support role
- MSP experience preferred
- Strong troubleshooting and fault-finding skills
- Good knowledge of Microsoft 365, Windows Server & Desktop OS
- Understanding of WAN/LAN, VLANs, and VoIP systems
- Excellent communication and customer service skills
- Full UK Driving Licence required
- £30,000 – £35,000 DOE
- 24 days holiday + bank holidays (increasing with service)
- Professional development and certification opportunities
- Company pension, sick pay & eyecare vouchers
- Exposure to a wide range of IT environments and projects
IT Technician in Newcastle upon Tyne employer: Pardoe Wray
Contact Detail:
Pardoe Wray Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past projects, installations, and troubleshooting successes. This will give potential employers a clear picture of what you can bring to their team.
✨Tip Number 3
Don’t just apply – engage! When you find a job listing that excites you, reach out to the company directly through our website. A personal touch can make all the difference and show your genuine interest.
✨Tip Number 4
Prepare for the interview like it’s a project! Research the company, understand their services, and be ready to discuss how your MSP experience aligns with their needs. Confidence and knowledge go a long way!
We think you need these skills to ace IT Technician in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your MSP background and any relevant project work you've done, as this will show us you're a great fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT and how your experience aligns with our needs. Share specific examples of your troubleshooting skills and customer service excellence to grab our attention.
Showcase Your Technical Skills: Don’t forget to mention your knowledge of Microsoft 365, Windows Server/Desktop, and networking. We want to see how you can contribute to our team, so be clear about your technical expertise and any relevant certifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Pardoe Wray
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows Server/Desktop environments, and networking. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience and problem-solving skills.
✨Showcase Your MSP Experience
If you've worked in a Managed Service Provider (MSP) environment, highlight that experience during the interview. Talk about the types of projects you've handled, how you managed client relationships, and any escalated issues you resolved. This will demonstrate your fit for the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical issues or client situations. Practise articulating your thought process clearly and logically. This will help the interviewer see your troubleshooting approach and customer service mindset.
✨Bring Documentation Samples
Since maintaining accurate documentation is key in this role, consider bringing examples of your previous work. Whether it's ticket updates or project documentation, showing that you value organisation and detail can set you apart from other candidates.