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For Companies At a Glance
- Tasks: Diagnose complex tech issues and lead incident recovery in a dynamic ICT team.
- Company: Join a forward-thinking organisation in Newcastle upon Tyne.
- Benefits: Competitive salary, generous leave, pension scheme, and retail discounts.
- Why this job: Make a real impact by improving ICT services and driving strategic changes.
- Qualifications: Strong ICT support background with excellent problem-solving skills.
- Other info: Enjoy a collaborative environment with great career development opportunities.
A dynamic organisation in the North East is looking for an experienced 3rd Line Engineer to join its high-performing ICT team. If you’re a tech problem-solver who thrives on diagnosing complex issues, leading incident recovery and improving ICT services, this role is for you.
What You’ll Do
- Act as the 3rd line escalation point for technical issues
- Lead recovery during critical incidents
- Investigate root causes and document fixes
- Maintain, monitor and optimise ICT systems
- Communicate clearly with stakeholders
- Contribute to strategic improvements and new system implementations
About You
- Strong background in ICT support
- Excellent problem-solving and communication skills
- Customer-focused with a proactive, solution-driven mindset
- Able to work collaboratively and take initiative
What You’ll Get
- 36-hour working week, Monday–Friday
- Generous pension scheme
- 28 days annual leave + bank holidays + volunteering time
- Free or discounted regional travel
- Access to health cash plans and over 1,000 retail discounts
- Training and career development opportunities
3rd Line Support Engineer in Newcastle upon Tyne employer: Pardoe Wray
Contact Detail:
Pardoe Wray Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in ICT. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a list of your past projects that highlight your problem-solving abilities and technical expertise. This will give you an edge during interviews.
✨Tip Number 3
Practice makes perfect! Get ready for those tricky interview questions by doing mock interviews with friends or using online resources. The more comfortable you are, the better you'll perform.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes put you ahead of the competition. Let’s get you that 3rd Line Support Engineer role!
We think you need these skills to ace 3rd Line Support Engineer in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in ICT support and problem-solving. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our 3rd Line Support Engineer role. Share specific examples of how you've tackled complex issues in the past.
Show Off Your Communication Skills: Since clear communication is key in this role, make sure your application reflects that. We love candidates who can articulate their thoughts well, so keep your language clear and concise.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Pardoe Wray
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to 3rd line support. Be prepared to discuss specific technologies and tools you've used, as well as any complex issues you've resolved. This will show that you're not just a problem-solver but also someone who understands the intricacies of ICT systems.
✨Prepare for Scenario Questions
Expect to be asked about past experiences where you've led incident recovery or investigated root causes. Think of specific examples that highlight your problem-solving skills and how you communicated with stakeholders during critical incidents. Practising these scenarios can help you articulate your thought process clearly.
✨Show Your Customer-Focused Mindset
Since this role requires a customer-focused approach, be ready to discuss how you've prioritised customer needs in previous roles. Share examples of how you've gone above and beyond to ensure client satisfaction, as this will demonstrate your proactive, solution-driven mindset.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or future strategic improvements. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
