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For Companies At a Glance
- Tasks: Support and enhance IT infrastructure while resolving technical issues.
- Company: Global organisation with a strong focus on IT innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for skill development.
- Why this job: Join a dynamic team and make a real difference in IT support.
- Qualifications: Experience in 2nd line support and strong problem-solving skills.
- Other info: Exciting projects and career growth in a collaborative environment.
The predicted salary is between 28800 - 43200 £ per year.
We are partnering with a global organisation to hire a 2nd Line Infrastructure Engineer to support and enhance their group-wide IT infrastructure. This role focuses on BAU support, technical escalations, and assisting with infrastructure and network projects.
The Role
- Own and resolve 2nd line BAU tickets in line with SLAs
- Act as an escalation point for local IT teams
- Provide remote and on-site support
2Nd Line Support Engineer in Hambleton employer: Pardoe Wray
Contact Detail:
Pardoe Wray Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2Nd Line Support Engineer in Hambleton
✨Tip Number 1
Get familiar with the company’s IT infrastructure before your interview. Research their tech stack and any recent projects they've undertaken. This will help us show that you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice common technical questions related to 2nd line support. We can’t stress enough how important it is to be prepared for troubleshooting scenarios. Brush up on your problem-solving skills so you can impress during the technical assessment.
✨Tip Number 3
Network with current employees or others in the industry. Use platforms like LinkedIn to connect and ask about their experiences. This insider knowledge can give us valuable insights into the company culture and what they really value in a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace 2Nd Line Support Engineer in Hambleton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 2nd line support and any relevant technical skills. We want to see how you can own and resolve BAU tickets effectively!
Showcase Your Problem-Solving Skills: In your cover letter, give examples of how you've tackled technical escalations in the past. We love seeing candidates who can think on their feet and provide solutions!
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, especially when it comes to your experience and skills.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Pardoe Wray
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to 2nd line support. Be prepared to discuss common issues you’ve resolved and the tools you’ve used. This will show that you’re not just familiar with the basics but can handle escalations effectively.
✨Understand the Company’s Infrastructure
Do a bit of homework on the organisation's IT infrastructure. Familiarise yourself with their systems, networks, and any recent projects they’ve undertaken. This will help you tailor your answers and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life scenarios. Think about how you would handle specific technical issues or customer interactions. Practising these responses can help you articulate your thought process clearly during the interview.
✨Showcase Your Communication Skills
As a 2nd Line Support Engineer, you'll need to communicate effectively with both technical teams and end-users. Be ready to provide examples of how you've successfully communicated complex information in the past. This will highlight your ability to bridge the gap between tech and non-tech staff.
