We're working with a growing IT Managed Services Provider looking for a Customer Success Advisor to join its team. This is a customer-focused role sitting alongside the Service Desk, ideal for someone who understands how an IT support/MSP environment operates but whose strengths are communication, organisation and customer care. The Role Taking client calls and managing general queries Monitoring, dispatching and following up support tickets Keeping customers updated on outstanding issues Proactively contacting clients for feedback and service follow-ups Supporting new client onboarding Delivering customer portal demos Working closely with the technical Service Desk team What We're Looking For You’ll ideally have experience within an IT MSP or Service Desk environment, with a basic technical understanding and excellent customer service skills. You’ll be confident speaking with clients, proactive in your approach and comfortable managing multiple queries and tickets at once. A great opportunity for someone looking to move away from purely technical support and into a more client-focused Customer Success role #J-18808-Ljbffr
Customer Success Advisor employer: Pardoe Wray
As a Site Manager in our dynamic logistics and warehouse operations, you will thrive in a supportive work culture that prioritises employee development and continuous improvement. Located just 30 minutes outside of Peterborough, we offer competitive salaries, flexible working patterns, and a commitment to maintaining high standards of health and safety, making us an excellent employer for those seeking meaningful and rewarding careers in the logistics sector.
