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For Companies At a Glance
- Tasks: Own and resolve complex IT incidents while leading critical infrastructure projects.
- Company: Join a global organisation with a focus on enterprise IT solutions.
- Benefits: Competitive salary, professional development, and opportunities for mentorship.
- Why this job: Make a real impact in a senior role with exposure to cutting-edge technology.
- Qualifications: Proven 3rd line infrastructure experience and strong networking skills required.
- Other info: Dynamic environment with excellent career growth and mentoring opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are working with a global organisation to appoint a 3rd Line Infrastructure Engineer to support and evolve their enterprise IT environment. This is a senior, hands-on role with ownership of complex incidents, critical infrastructure, and high-impact projects across multiple sites.
The Role
- Own and resolve 3rd line BAU and P1 incidents, including on-call rota
- Act as the senior escalation point for infrastructure and network issues
- Deliver and support infrastructure, network, and security projects
- Lead root cause analysis for major incidents and service outages
- Maintain high availability across servers, networks, and core platforms
- Support monitoring, change, and out-of-hours maintenance activities
- Mentor and support junior engineers
Key Experience
- Proven 3rd line infrastructure engineering background (ideally from an MSP)
- Strong networking expertise (Cisco/HPE switches, routing, firewalls, wireless)
- Microsoft stack: Azure AD, Windows Server, Active Directory, GPO, O365, SCCM, RDS
- Virtualisation & storage: VMware, SAN (FC / iSCSI)
- Backup & recovery: Veeam (including M365)
- Linux (Ubuntu) exposure and automation experience beneficial
- Strong awareness of cyber security best practices
Desirable
- Vendor certifications (Microsoft, Cisco, VMware, Juniper)
- PowerShell or scripting experience
- ITIL v4
This is an excellent opportunity to work in a global, business-critical environment with exposure to enterprise-scale infrastructure and long-term development.
3rd Line Support Engineer in Bedale employer: Pardoe Wray
Contact Detail:
Pardoe Wray Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer in Bedale
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry and let them know you're on the hunt for a 3rd Line Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, set up a home lab to play around with technologies like Azure AD, VMware, or even some Linux systems. This will not only boost your confidence but also give you real-world examples to discuss during interviews.
✨Tip Number 3
When you land that interview, be ready to showcase your problem-solving skills. Prepare to discuss past incidents you've resolved, especially those involving critical infrastructure. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for talented individuals like you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that dream job!
We think you need these skills to ace 3rd Line Support Engineer in Bedale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 3rd Line Support Engineer role. Highlight your experience with infrastructure, networking, and any relevant projects you've led. We want to see how your skills match what we're looking for!
Showcase Your Technical Skills: Don’t hold back on showcasing your technical expertise! Mention specific technologies you’ve worked with, like Azure AD or VMware. We love seeing candidates who can demonstrate their hands-on experience with the tools we use.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We appreciate a personal touch that shows us you’re genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Pardoe Wray
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the Microsoft stack and networking expertise. Be ready to discuss your experience with Azure AD, Windows Server, and any vendor certifications you hold. This role is hands-on, so demonstrating your practical skills will really impress.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve real-world problems or incidents. Think about past experiences where you've owned and resolved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you can lead root cause analysis effectively.
✨Show Your Mentoring Side
Since this role involves mentoring junior engineers, be prepared to talk about your experience in guiding others. Share specific examples of how you've supported team members in the past and how you approach knowledge sharing. This will highlight your leadership qualities.
✨Stay Updated on Cyber Security Practices
With a strong awareness of cyber security being crucial, make sure you're familiar with the latest best practices. Be ready to discuss how you've implemented security measures in previous roles and how you stay informed about emerging threats. This shows you're proactive and committed to maintaining high standards.