At a Glance
- Tasks: Manage key customer accounts and build strategic relationships in the IT sector.
- Company: Join a growing IT Managed Services Provider with a strong technical team.
- Benefits: Flexible working, ownership of your portfolio, and opportunities for growth.
- Other info: Dynamic environment with a focus on customer growth and retention.
- Why this job: Make a real impact by developing long-term partnerships and driving account success.
- Qualifications: Proven experience in IT MSP roles and strong commercial skills required.
The predicted salary is between 58500 - 71500 £ per year.
- Account Director – IT Managed Services
- Location: Flexible / Hybrid Sector: IT Managed Services / MSP Role: Account Director
The Opportunity
We’re working with an established and growing IT Managed Services Provider looking to appoint an experienced Account Director to manage and develop a portfolio of key customers.
This is a senior commercial role focused on building strategic client relationships, increasing revenue across existing accounts and identifying opportunities to introduce additional managed services and technology solutions.
Previous experience working for an IT MSP is essential.
We’re looking for someone with a strong and stable career history who can demonstrate consistent success in account growth, client retention and commercial performance.
The Role
As Account Director, you’ll take ownership of a portfolio of key customers, acting as a senior commercial contact and developing long-term relationships with decision-makers and stakeholders.
Key responsibilities will include
- Managing and developing a portfolio of key MSP customers.
- Building relationships with senior stakeholders including IT Directors, CTOs and business leaders.
- Identifying opportunities for upselling, cross-selling and account growth.
- Developing strategic account plans and maintaining a strong pipeline of opportunities.
- Leading commercial discussions, renewals and contract negotiations.
- Working closely with technical, service delivery and project teams.
- Understanding customers’ technology strategies and identifying where additional services can add value.
- Maintaining accurate forecasting and reporting against revenue and GP targets.
- Supporting customer retention and developing long-term strategic partnerships.
- What We’re Looking For
You must have previous experience working within an IT Managed Services Provider (MSP) and understand how to successfully manage and grow managed-service customers.
We’re particularly interested in candidates who can demonstrate
- A strong and stable career history within the IT MSP / Managed Services sector.
- Proven experience as an Account Director, Senior Account Manager or similar senior commercial role.
- A track record of achieving or exceeding revenue and gross profit targets.
- Evidence of successfully growing existing customer accounts.
- Experience managing complex, high-value client relationships.
- Strong commercial and negotiation skills.
- Experience selling a range of IT solutions and managed services.
- The ability to engage confidently with C-level and senior technology stakeholders.
- Strong forecasting, pipeline management and account-planning skills.
Experience across areas such as Managed IT, Microsoft 365, Azure, Cloud, Cyber Security, Infrastructure, Networking, Modern Workplace, Backup/DR and Professional Services would be highly advantageous.
What’s On Offer
This is an opportunity to join an ambitious MSP where you’ll have genuine ownership of your customer portfolio and the freedom to develop long-term commercial relationships.
You’ll be joining an established business with a strong technical and service-delivery capability, giving you the platform to focus on customer growth, retention and strategic account development.
If you’re an experienced MSP Account Director with a proven career history and a track record of developing and growing customer accounts, we’d be keen to hear from you
Account Director - IT MSP employer: Pardoe Wray
As a Site Manager in our dynamic logistics and warehouse operations, you will thrive in a supportive work culture that prioritises employee development and continuous improvement. Located just 30 minutes outside of Peterborough, we offer competitive salaries, flexible working patterns, and a commitment to maintaining high standards of health and safety, making us an excellent employer for those seeking meaningful and rewarding careers in the logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Account Director - IT MSP
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Pardoe Wray values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Pardoe Wray might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Pardoe Wray!
✨Direct Apply to Pardoe Wray
Let's not forget to apply directly through the Pardoe Wray website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Account Director - IT MSP
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Pardoe Wray.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Pardoe Wray. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Pardoe Wray
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
