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For Companies At a Glance
- Tasks: Provide top-notch 3rd-line support and manage exciting IT projects.
- Company: Join a dynamic Managed Service Provider with a focus on innovation.
- Benefits: Enjoy 24 days holiday, training support, and diverse project exposure.
- Other info: Full UK driving licence required; excellent career growth opportunities await.
- Why this job: Make a real impact in tech while growing your skills in a supportive environment.
- Qualifications: 2+ years in an MSP role with strong technical knowledge.
The predicted salary is between 36000 - 60000 £ per year.
We’re seeking a skilled Level 3 IT Technician with experience in a Managed Service Provider (MSP) environment. You’ll handle escalated support tickets, manage client systems, and assist with IT projects — delivering exceptional service every time.
Key Responsibilities
- Provide 3rd-line technical support and fault resolution
- Maintain and upgrade client IT systems
- Plan and deliver migrations and IT projects
- Ensure SLA compliance and excellent customer service
Skills & Experience
- 2+ years in a similar role within an MSP
- Strong knowledge of Windows Server (2016–2022), Office 365, Active Directory & Azure AD
- Experience with Hyper-V, WAN/LAN troubleshooting, VLANs, and VoIP
- Project management and multitasking ability
- Full UK driving licence required
Benefits
- 24 days holiday + bank holidays (rising to 28)
- Training & certification support
- Diverse project exposure
- Company sick pay & eyecare vouchers
Hours: Monday to Friday
Experience: 5 years IT support (preferred)
3rd Line Support Engineer employer: Pardoe Wray
Contact Detail:
Pardoe Wray Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those in MSPs. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific projects you've worked on. Highlight your experience with Windows Server and troubleshooting – it’ll make you stand out!
✨Tip Number 3
Prepare for technical interviews by brushing up on common scenarios you might face as a 3rd Line Support Engineer. Think about how you’d handle escalated tickets or system upgrades, and be ready to share your thought process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a Managed Service Provider (MSP) environment. We want to see how your skills align with the role, so don’t be shy about showcasing your 3rd-line support experience and any relevant projects you've worked on.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this Level 3 IT Technician role. Share specific examples of how you've handled escalated support tickets or managed client systems in the past.
Show Off Your Technical Skills: We’re looking for someone with strong knowledge of Windows Server, Office 365, and more. Make sure to list these skills clearly in your application. If you’ve got experience with Hyper-V or VoIP, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Pardoe Wray
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Office 365, and Active Directory. Be ready to discuss specific scenarios where you've used these technologies in your previous roles, especially in an MSP environment.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've resolved complex technical issues. Think about escalated support tickets you've handled and be ready to explain your thought process and the steps you took to achieve a solution.
✨Demonstrate Project Management Experience
Since you'll be involved in planning and delivering IT projects, come prepared with examples of past projects you've managed. Highlight your ability to multitask and ensure SLA compliance while maintaining excellent customer service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the types of projects you might work on or how the team collaborates on escalated tickets. This shows you're engaged and eager to contribute.