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For Companies At a Glance
- Tasks: Handle escalated support requests and manage client IT systems.
- Company: Join a dynamic MSP based in Newcastle, focused on exceptional customer service.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth.
- Why this job: Be part of a team that values innovation and customer satisfaction while working on exciting projects.
- Qualifications: Experience as a Level 3 IT Technician with a strong MSP background is required.
- Other info: Ideal for tech-savvy individuals looking to make an impact in IT support.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Level 3 IT Technician with a MSP background is required by my client an MSP based in Newcastle. They are looking for someone who can handle escalated support requests, manage client IT systems, and contribute to project work. Whilst ensuring exceptional customer support and SLA obligations are met.
Responsibilities:
- Provide technical support and maintain clients' IT assets and systems.
- Deliver excell…
ZIPC1_UKTJ
3rd Line Engineer employer: Pardoe Wray
Contact Detail:
Pardoe Wray Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Engineer
✨Tip Number 1
Make sure to highlight your experience with escalated support requests. Share specific examples of how you've successfully resolved complex issues in previous roles, as this will demonstrate your capability to handle the responsibilities of a Level 3 IT Technician.
✨Tip Number 2
Familiarize yourself with common IT systems and tools used by Managed Service Providers (MSPs). Being knowledgeable about these technologies will not only help you in interviews but also show that you're ready to hit the ground running.
✨Tip Number 3
Emphasize your customer service skills during the application process. Since exceptional customer support is a key part of the role, be prepared to discuss how you've gone above and beyond for clients in past positions.
✨Tip Number 4
Network with current or former employees of the MSP you're applying to. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace 3rd Line Engineer
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a 3rd Line Engineer. Familiarize yourself with the technical skills required and the importance of customer support in an MSP environment.
Tailor Your CV: Highlight your experience with escalated support requests and managing IT systems. Include specific examples of how you've met SLA obligations and delivered exceptional customer service.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your background in MSPs and how it aligns with the job requirements. Be sure to showcase your problem-solving skills and ability to work on projects.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Pardoe Wray
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight specific technologies and systems you've worked with, especially those relevant to the role of a Level 3 IT Technician.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about challenging support requests you've handled. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Emphasize Customer Support Experience
Since exceptional customer support is crucial, share examples of how you've gone above and beyond for clients. Discuss your approach to maintaining SLA obligations and ensuring client satisfaction.
✨Prepare for Project Work Discussion
Be ready to talk about your experience with project work. Discuss any relevant projects you've contributed to, your role in them, and how you managed timelines and deliverables.
