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For Companies At a Glance
- Tasks: Handle escalated support requests and manage client IT systems.
- Company: Join a dynamic MSP based in Newcastle, focused on exceptional customer service.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and learning.
- Why this job: Be part of a team that values innovation and customer satisfaction while working on exciting projects.
- Qualifications: Experience as a Level 3 IT Technician with a strong MSP background is essential.
- Other info: This role offers the chance to make a real impact on client IT systems.
The predicted salary is between 36000 - 60000 £ per year.
Level 3 IT Technician with a MSP background is required by my client an MSP based in Newcastle. They are looking for someone who can handle escalated support requests, manage client IT systems, and contribute to project work. Whilst ensuring exceptional customer support and SLA obligations are met.
Responsibilities:
- Provide technical support and maintain clients\’ IT assets and systems.
- Deliver excell…
3rd Line Engineer employer: Pardoe Wray
Contact Detail:
Pardoe Wray Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Engineer
✨Tip Number 1
Make sure to highlight your experience with escalated support requests. Share specific examples of how you've successfully resolved complex issues in the past, as this will demonstrate your capability to handle the responsibilities of a Level 3 IT Technician.
✨Tip Number 2
Familiarize yourself with common IT systems and tools used by Managed Service Providers (MSPs). Being knowledgeable about these technologies will not only help you in interviews but also show that you're ready to hit the ground running.
✨Tip Number 3
Emphasize your customer service skills during the application process. Since exceptional customer support is a key part of the role, be prepared to discuss how you've gone above and beyond for clients in previous positions.
✨Tip Number 4
Network with current or former employees of the MSP you're applying to. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace 3rd Line Engineer
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a 3rd Line Engineer. Familiarize yourself with the technical skills required, such as handling escalated support requests and managing IT systems.
Tailor Your CV: Customize your CV to highlight relevant experience in IT support, particularly in a Managed Service Provider (MSP) environment. Emphasize your ability to meet SLA obligations and provide exceptional customer support.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your problem-solving skills. Mention specific examples of how you've successfully managed client IT systems or contributed to project work in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Pardoe Wray
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with escalated support requests and the specific technologies you've worked with. Highlight any relevant certifications or training that demonstrate your technical skills.
✨Demonstrate Customer Service Skills
Since exceptional customer support is crucial, share examples of how you've successfully handled difficult client situations in the past. Emphasize your ability to communicate effectively and maintain professionalism under pressure.
✨Discuss Project Management Experience
Talk about your involvement in project work, especially in an MSP environment. Be ready to explain your role in these projects, the challenges you faced, and how you contributed to their success.
✨Understand SLA Obligations
Familiarize yourself with Service Level Agreements (SLAs) and be prepared to discuss how you ensure compliance with them. This shows that you understand the importance of meeting client expectations and maintaining service quality.
