Who we are: - At Parcor, we’re a team with more than 20 years expertise, experience and accreditations in Surveying, Building Safety and Domestic Retrofit. Our purpose is to create a safe and sustainable environment for everyone. People are at the core of what we do. We strive to consistently deliver the highest quality service to our clients through a culture of creativity, flexibility and innovation. We know that no one solution will suit everyone, which is why we continually adapt and assess our approach to ensure the right solution for each and every client. Job Purpose: - As we continue to grow, we’re looking for an Operations Scheduler to own appointments from booking through to completion and follow-up, bringing together residents, customers, suppliers and internal teams so work runs smoothly and everyone stays informed. The role goes beyond diary management: you will also support supplier onboarding, help mobilise projects, maintain accurate records and improve day-to-day operations. It will suit someone organised, calm under pressure and comfortable bringing structure to a busy environment. Key Responsibilities: - • Manage incoming calls and emails, prioritising enquiries and providing timely, professional responses to customers and colleagues. • Schedule and update appointments, balancing urgency, availability and customer needs while resolving cancellations, delays and access issues. • Maintain accurate customer, supplier and appointment records, supporting supplier onboarding and ensuring all required documentation remains current. • Support project mobilisation and service delivery by coordinating stakeholders, identifying recurring issues and helping reduce delays and rework. What you'll bring: - • Experience in coordination, scheduling, service delivery, customer service, administration or a similar operational role. • A proactive, well-organised approach to competing priorities, with the ability to stay calm and follow tasks through. • Clear written and verbal communication, with a professional, empathetic and collaborative approach. • High attention to detail and confidence using scheduling systems, trackers and databases.
Operations Scheduler employer: Parcor Ltd
PARCOR is an exceptional employer that prioritises its people, fostering a collaborative and innovative work culture where every team member can contribute ideas and develop their skills. Located in a vibrant area, we offer meaningful growth opportunities and a chance to make a significant impact in the built environment sector, all while working alongside passionate professionals dedicated to creating safer and more sustainable homes.
