At a Glance
- Tasks: Monitor alerts, manage incidents, and support client queries in a dynamic logistics environment.
- Company: Join Parcelly, a leading tech company revolutionising the logistics industry.
- Benefits: Enjoy modern facilities, performance-based pay, and hands-on experience in a fast-growing company.
- Other info: Flexible work options with 3-4 days in the office and opportunities for growth.
- Why this job: Make an impact in logistics while gaining valuable operational experience and skills.
- Qualifications: Strong communication skills, detail-oriented, and a passion for tech and operations.
The predicted salary is between 30000 - 40000 £ per year.
Parcelly is one of the leading technology companies in the logistics industry specializing in multi-vendor, multi-label parcel shop and micro-depot technology. With more than 4,500 parcel shops (Parcelly Stations) in over 180 cities, we have been ensuring successful parcel collections and returns in the UK and Ireland since 2014. We are expanding into Germany and seek a motivated, detail-oriented individual to join our Operations Team in London.
Roles & Responsibilities
- Internal Alert Management
- Monitor internal parcel flow alerts and scanning event notifications in real time.
- Coordinate responses between the call centre, operations team, and other internal stakeholders.
- Analyse unusual parcel events and take informed decisions to resolve or escalate.
- Support training of our AI engine and internal databases by classifying scanning events and verifying data quality.
- Perform data reviews and improve alert classification accuracy.
- Incident Management
- Manage operational incidents of any kind (internal, client-related, or partner-related).
- Ensure incident tickets are raised correctly—and encourage the wider team to log issues consistently.
- Structure ticket workflows with appropriate subtasks, priorities, and escalation paths.
- Drive resolution within defined SLAs and track progress until closure.
- Support communication and coordination between stores, partners, and internal teams.
- Handle ad hoc urgent issues as they arise.
- Client Support (JIRA)
- Process and respond to client-raised JIRA tickets relating to parcel investigations, store reviews, or operational queries.
- Collaborate with internal teams to resolve cases in a timely and professional manner.
- Conduct outbound calls to stores and partners when needed.
- Support occasional store visits for training, audits, or follow-up investigations.
- Procurement Support
- Assist the procurement lead with stock level monitoring, ordering equipment, and tracking deliveries.
- Support procurement initiatives related to the office, operations, and new projects.
- Help maintain accurate procurement documentation and inventory records.
- Reporting & Business Review Support
- Support data preparation for the weekly business review.
- Maintain and optimise dashboards used across the company.
- Provide insights on trends, operational anomalies, and incident patterns.
- Collaborate with management to continuously improve reporting structure and data quality.
Requirements
- Strong written and verbal communication skills.
- Passion for operations, tech, logistics, or e-commerce.
- Highly organised, diligent, and detail-oriented.
- Strong analytical mindset with the ability to interpret data and propose actions.
- Proactive and able to manage multiple tasks simultaneously.
- Comfortable working cross-functionally and coordinating with external partners.
- Proficiency in Microsoft Office; familiarity with tools like JIRA, Excel, or dashboards is a plus.
- Eagerness to learn and contribute to different functions within the Operations Team.
- Work from office 3-4 days a week with up to 2 days work from home.
Benefits
- Modern facilities and top equipment.
- The best serviced office spaces available.
- Compensation package including performance-based elements.
- Opportunity to gain hands-on operational experience in a fast-growing logistics technology company.
- Exposure to AI-training workflows, incident management frameworks, procurement processes, and network operations.
Operations Associate - Incident & Alert Management in London employer: Parcelly
Parcelly is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those passionate about operations and technology in the logistics sector. With modern facilities and a commitment to employee growth, you will gain invaluable hands-on experience while collaborating with a motivated team in our London office. Enjoy a flexible work environment with opportunities to engage in AI-training workflows and incident management, all while being part of a rapidly expanding company in the logistics industry.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Associate - Incident & Alert Management in London
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and tech industry on LinkedIn. Join relevant groups, attend webinars, and don’t be shy to slide into DMs. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to operations and incident management. Use the STAR method (Situation, Task, Action, Result) to structure your answers. We want you to shine when discussing your analytical mindset and problem-solving skills!
✨Tip Number 3
Showcase your passion for logistics and tech during interviews. Share any relevant projects or experiences that highlight your organisational skills and attention to detail. Remember, we love candidates who are eager to learn and contribute!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Parcelly. Let’s get you on board!
We think you need these skills to ace Operations Associate - Incident & Alert Management in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Operations Associate role. Highlight your strong written and verbal communication skills, as well as any experience in logistics or tech that you have.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about operations and how your analytical mindset can contribute to our team. Be specific about your experiences and how they relate to the responsibilities listed in the job description.
Showcase Your Organisational Skills:In your application, demonstrate how you've managed multiple tasks or projects simultaneously in the past. We love detail-oriented candidates who can juggle various responsibilities without missing a beat!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Parcelly
✨Know Your Operations Inside Out
Before the interview, dive deep into Parcelly's operations and technology. Familiarise yourself with their incident management processes and how they handle alerts. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Analytical Skills
Be prepared to discuss examples of how you've used data to solve problems in previous roles. Think about specific incidents where your analytical mindset made a difference. This is crucial for the Operations Associate role, so highlight your ability to interpret data and propose actionable solutions.
✨Demonstrate Strong Communication
Since the role involves coordinating between various teams, practice articulating your thoughts clearly. You might be asked to explain how you would handle a specific incident or alert. Use this opportunity to showcase your written and verbal communication skills, as they are key to success in this position.
✨Prepare Questions About the Role
Have a few thoughtful questions ready about the Operations Team and how they collaborate with other departments. This shows your genuine interest in the role and helps you understand if it's the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
