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For Companies At a Glance
- Tasks: Design innovative solutions and engage with customers to solve real business challenges.
- Company: Join parcelLab, a leader in transforming post-purchase experiences for top brands.
- Benefits: Competitive salary, commission, flexible work options, and career development opportunities.
- Why this job: Be a trusted advisor and make a significant impact in a fast-paced tech environment.
- Qualifications: 5+ years in Solutions Consulting or Sales Engineering, with strong problem-solving skills.
- Other info: Collaborative culture with diverse teams and regular company events.
The predicted salary is between 36000 - 60000 £ per year.
At parcelLab, we’re reshaping how the world’s leading brands manage the post-purchase experience. Our post-purchase platform helps companies transform every touchpoint into moments that drive customer engagement, build loyalty, and create customers for life. We are looking for a full-time Solutions Consultant to join our Product Team with a focus primarily on the UK market working in our US/EMEA Solutions Consulting team.
This role sits at the intersection of sales, solution design, and customer advisory. You will act as a trusted advisor to both customers and internal stakeholders, owning complex solution engagements from discovery through deal closing and handover. It’s a fast-paced, high-impact role for someone who thrives on solving real business problems with technology.
As a digital first company, we offer greater flexibility in working location. Therefore, you can work from our London office, or remotely within the UK.
What you will do
- Own end-to-end solution design for mid-market and enterprise opportunities, from deep discovery through tailored demos, value articulation, and technical validation.
- Act as a trusted advisor to senior customer stakeholders, translating complex business challenges into scalable parcelLab solutions across Engage, Retain, and Convert.
- Lead product demos and solution workshops, adapting narratives to different industries, maturity levels, and buyer personas.
- Partner closely with Sales to shape deal strategy, influence qualification, and support pricing and commercial positioning.
- Take ownership of RFP and complex proposal responses, defining solution scope, architecture, and differentiation.
- Collaborate cross-functionally with Sales, Engineering, Implementation, and Customer Success to ensure feasibility, smooth handovers, and long-term customer success.
- Bring structured feedback from the field into product discussions, helping influence roadmap priorities and messaging.
What we are looking for
- 5+ years of experience in Solutions Consulting, Sales Engineering, or a comparable customer-facing role within a SaaS or technology environment.
- Proven experience working on complex, multi-stakeholder deals, ideally within e-commerce, retail, logistics, or enterprise platforms.
- Strong ability to translate business outcomes into technical solutions, architecture, integrations, and data-driven workflows.
- Confidence leading conversations with both technical and non-technical stakeholders, including senior decision-makers.
- A consultative mindset: you ask the right questions, challenge assumptions, and focus on long-term value rather than short-term wins.
- Fluency in English (German or other European languages are a plus).
- Legally authorised to work in the location you apply from.
Bonus Points
- Bachelor’s degree in a technical or business field (or equivalent experience).
- Experience in a fast-growing SaaS company or start-up.
- Additional language skills.
Why join parcelLab
- You’ll join a passionate and collaborative global sales team with plenty of room to grow.
- Competitive salary + commission + benefits.
- Exposure to high-growth accounts and verticals.
- A culture that values your ideas and provides space to try, fail and learn!
- Comprehensive 30-60-90 day onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities.
- Equipped with the latest MacBook or PC; as a digital-first company, you choose whether to work entirely from home, in one of our offices or a mix that suits you.
- Career development opportunities, including our Leadership Development Program and our Mentorship Program, as well as online language courses, available budgets for further training.
- Stay grounded with our free meditation, mindfulness and coaching sessions via our mental wellbeing platform TELUS.health.
- Regular company retreats, parcelLab events (in-person and online), local and regional meet-ups, as well as team off-sites.
- Be part of a motivated, diverse and international team made up of over 25 different nationalities.
About parcelLab
parcelLab’s platform unifies every touchpoint from customer conversion, order tracking, delivery, returns, and engagement into one seamless ecosystem that not only reduces friction but actively drives repeat purchases, transforming post-purchase into a competitive advantage.
Equal Opportunities: parcelLab is an Equal Opportunities Employer. We live the motto always joy, always team, always equality, which means we celebrate diversity and do not accept any form of discrimination or harassment.
Come be part of our growth – contribute your ideas and share in our success as we continue to improve the post-sales customer journey for millions of people every day.
Senior Solutions Consultant employer: parcelLab
Contact Detail:
parcelLab Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Solutions Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their challenges and think about how you can provide solutions. This will help you stand out as a knowledgeable candidate.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of a Solutions Consultant. Highlight your consultative mindset and ability to translate business needs into tech solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining parcelLab.
We think you need these skills to ace Senior Solutions Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Solutions Consultant role. Highlight your experience in Solutions Consulting and how it aligns with our mission at parcelLab. We want to see how you can bring value to our team!
Showcase Your Problem-Solving Skills: In your application, share specific examples of how you've tackled complex business challenges in the past. We love candidates who can demonstrate a consultative mindset and a knack for translating business needs into tech solutions.
Be Authentic: Let your personality shine through in your written application. We appreciate authenticity and want to get a sense of who you are beyond your professional experience. Don’t be afraid to show us your passion for customer engagement and technology!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at parcelLab
✨Know the Product Inside Out
Before your interview, make sure you thoroughly understand parcelLab's post-purchase platform. Familiarise yourself with how it transforms customer engagement and loyalty. This knowledge will help you articulate how your experience aligns with their solutions.
✨Prepare for Complex Scenarios
Given the role's focus on complex, multi-stakeholder deals, be ready to discuss specific examples from your past experiences. Think about how you've navigated challenging situations and how you can translate business outcomes into technical solutions.
✨Showcase Your Consultative Mindset
During the interview, demonstrate your ability to ask insightful questions and challenge assumptions. Highlight instances where you've focused on long-term value rather than just quick wins, as this aligns perfectly with what parcelLab is looking for.
✨Engage with the Team Spirit
ParcelLab values collaboration, so express your enthusiasm for working cross-functionally. Share examples of how you've partnered with sales, engineering, or customer success teams in the past to ensure smooth project handovers and customer satisfaction.
