Sales Development Representative (SDR) - EMEA in London

At parcelLab, we are reshaping how the world’s leading brands manage the post-purchase experience. Our Post-Purchase Customer Experience platform helps companies like John Lewis, H&M, Farfetch, New Look, Hotel Chocolat, and others turn operational complexity into powerful customer moments - driving loyalty, retention, and revenue. As we scale across EMEA, we are looking for driven, curious, and customer-obsessed people to join our journey.

The Role:

As a Sales Development Representative (SDR), you will be on the front lines of our EMEA growth engine, identifying, engaging, and qualifying potential customers for our sales team. You will be a key driver of new pipeline by crafting highly personalised outreach, sparking meaningful conversations, and uncovering business pain we can solve. This is an opportunity to be part of a high-performance team, learn from experienced SaaS sales leaders, and grow your career in a fast-paced, international scale-up environment.

What you will do:

• Prospect into target accounts using a combination of email, cold calls, video, and social selling (LinkedIn).
• Own the early-stage sales funnel: research, outreach, qualification, and handoff.
• Engage C-level and senior stakeholders across Ecommerce, CX, Operations, Logistics, and IT.
• Identify pain points and spark curiosity by communicating clear, relevant value aligned to the prospect's challenges.
• Collaborate with the Sales and Marketing teams on messaging, campaign ideas, and feedback loops.
• Maintain accurate records and activity data in Salesforce and other tools.
• Consistently meet or exceed monthly KPIs (meetings booked, opportunities generated).

What we are looking for:

• 1–2 years in a B2B SaaS sales development or lead generation role (or equivalent sales experience).
• High energy, resilience, and drive; you do not shy away from rejection and bounce back fast.
• You are not afraid to pick up the phone, send a video, or drop a voice note - you go beyond templates and think creatively about how to cut through the noise.
• Strong communication skills with the ability to tailor your message across different personas and platforms.
• Curious and commercially minded - you love learning about new industries and uncovering real business pain.
• Comfortable working autonomously in a remote-first, fast-paced environment.
• Experience using Salesforce (or similar CRM), LinkedIn Sales Navigator, and modern sales tools.
• Based in London (if preferable) and expected to attend conferences and office offsets.

Bonus Points:

• Experience in Retail, Ecommerce, or MarTech.
• A technical mindset or strong interest in digital transformation.
• Experience working in a fast-paced startup or scale-up environment.

What we offer:

• Be part of a fast-growing SaaS company backed by strong investors and global brands.
• Learn from a world-class sales team and progress your career in a high-impact role.
• Competitive compensation and commission structure.
• Remote-first culture with flexible work environment.
• Collaborative, inclusive, and ambitious culture.

Perks & Benefits:

• Plenty of room for your own ideas...space to try, fail and learn!
• Comprehensive 30-60-90 day onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities.
• Equipped with the latest MacBook or PC; as a digital-first company, you choose whether to work entirely from home, in one of our offices, or a mix that suits you. Not close to one of our offices? No problem! Find yourself a co-working space instead, and we will help cover the costs.
• Career development opportunities, including our Leadership Development Program and our Mentorship Program, as well as online language courses and available budgets for further training.
• Stay grounded with our free meditation, mindfulness and coaching sessions via our mental wellbeing platform TELUS.health.
• Regular company retreats, parcelLab events (in-person and online), local and regional meet-ups, as well as team off-sites.
• Be part of a motivated, diverse and international team made up of over 25 different nationalities; and with a great rating for company culture and employee experience on Glassdoor, you will love working here!

About parcelLab:

parcelLab's platform unifies every touchpoint from customer conversion, order tracking, delivery, returns, and engagement into one seamless ecosystem that not only reduces friction but actively drives repeat purchases, transforming post-purchase into a competitive advantage.

It’s all in a day’s work for us:

• Monitor over six million shipments per day.
• 175+ countries across the globe use our tracking pages.
• 1000+ brands use parcelLab for their post-purchase experience.
• Shipping data comes from more than 350+ carriers worldwide, including DHL, FedEx & DPD.
• 150+ employees around the globe, driving innovation together.

Equal Opportunities:

parcelLab is an Equal Opportunities Employer. We live the motto always joy, always team, always equality, which means we celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability status or other lived experience.

Come be part of our growth – contribute your ideas and share in our success as we continue to improve the post-sales customer journey for millions of people every day.