Account Executive - EMEA in London

At parcelLab, we are reshaping how the world's leading brands manage the post-purchase experience. Our post-purchase platform helps companies like John Lewis, Chico's, Yeti, AllSaints, and others transform every touchpoint into moments that drive customer engagement, build loyalty, and create customers for life.

We are looking for a full-time Account Executive to join our EMEA Sales Team based in the UK or London. You'll join a high energy, high productivity team, supported by a rounded GTM function and with access to regular and world-class sales enablement.

The Role:

• You'll build on your proven track record of selling a highly customizable SaaS solution to the top Enterprise level retailers and brands.
• You'll build and maintain a solid sales pipeline through prospecting and networking.
• At all stages of the sales process, you'll educate prospects on our solution through calls, demos, and customised presentations.
• By understanding potential customers' needs, you'll be able to show how our solution solves important challenges in the post-purchase customer experience and drives retention and loyalty.

What you will do:

• Generate and drive new business opportunities through prospecting and networking within a specific sales region or set of named accounts.
• Conduct well-informed and consultative meetings with senior-level executives to demonstrate the business value of parcelLab's solution.
• Provide timely and accurate forecasts to sales leadership.
• Ownership of all aspects of the sale process from building pipeline, conducting detailed Discovery, through to closing.
• Leverage and coordinate cross-functional internal teams such as SDR, Marketing, Customer Success, and Implementation Team to efficiently navigate complex sales cycles.
• Coordinate with solutions consultants to ensure that proposed solutions meet clients' needs and align with their business goals and objectives.
• Prepare new proposals, value-based business cases, derive pricing, negotiate commercial terms, and work with legal to close contracts.

What we are looking for:

• 3+ years of sales experience within the SaaS space.
• Experience selling high-value e-commerce solutions to retailers and brands in an enterprise environment.
• Proven experience in taking full accountability of pipeline generation targets as well as working alongside SDRs.
• Proven and consistent track record of hitting quota.
• Proven success navigating multiple departments and stakeholders.
• Experience engaging with various buyer personas and key decision-makers (in particular Digital, CX, Ecommerce, Marketing).
• Confidence and gravitas in dealing with C-level executives.
• Experience with MEDDICC sales qualification and value selling methodology.
• Well-versed in e-commerce technology.
• Strong understanding of the retail sector.
• Sufficient numerical capability to craft customized business cases, quantifying the business value of investing in our technology.
• Outstanding verbal and written communication in English.
• Strong executive-level presentation skills (both externally with customers or partners and internally with colleagues worldwide).

Bonus points:

• Prior IC experience within Martech and/or logistics tech.
• Senior e-commerce and marketing contacts at high growth retailers and brands.
• Additional languages such as German, Italian, French or Spanish.
• Prior experience working in a start-up/scale-up stage technology company.

What we offer:

• You'll join a passionate and collaborative global sales team with plenty of room to grow.
• Competitive salary + commission + benefits.
• Exposure to high-growth accounts and verticals.
• A culture that values creativity, experimentation, and ownership.

Perks & Benefits:

• Plenty of room for your own ideas...space to try, fail and learn!
• Comprehensive 30-60-90 day onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities.
• Equipped with the latest MacBook or PC; as a digital-first company, you choose whether to work entirely from home, in one of our offices or a mix that suits you.
• Career development opportunities, including our Leadership Development Program and our Mentorship Program, as well as online language courses, available budgets for further training and access to LinkedIn Learning.
• Stay grounded with our free meditation, mindfulness and coaching sessions via our mental wellbeing platform TELUS.health.
• Regular company retreats, parcelLab events (in-person and online), local and regional meet-ups, as well as team off-sites.
• Be part of a motivated, diverse and international team made up of over 25 different nationalities; and with a great rating for company culture and employee experience on Glassdoor, you'll love working here!

Equal Opportunities:

parcelLab is an Equal Opportunities Employer. We live the motto always joy, always team, always equality, which means we celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability status or other lived experience.

Come be part of our growth – contribute your ideas and share in our success as we continue to improve the post-sales customer journey for millions of people every day.

About parcelLab:

parcelLab's platform unifies every touchpoint from customer conversion, order tracking, delivery, returns, and engagement into one seamless ecosystem that not only reduces friction but actively drives repeat purchases, transforming post-purchase into a competitive advantage.

It's all in a day's work for us: Monitor over six million shipments per day, 175+ countries across the globe use our tracking pages, 1000+ brands use parcelLab for their post-purchase experience, shipping data comes from more than 350+ carriers worldwide, including DHL, FedEx & DPD, and 150+ employees around the globe, driving innovation together.