Paralegal in City of London

At parcelLab, we’re reshaping how the world’s leading brands manage the post-purchase experience. Our post-purchase platform helps companies like John Lewis, Chico's, Yeti, AllSaints, and others transform every touchpoint into moments that drive customer engagement, build loyalty, and create customers for life. As parcelLab continues to scale globally, we’re growing our Legal function and are looking for a Paralegal to join us.

This is a fantastic opportunity for someone early in their legal career who wants real responsibility, exposure to commercial SaaS work, and the chance to help shape legal operations in a fast-growing tech business. You’ll be a key part of keeping deals moving, managing legal operations, and supporting privacy and compliance initiatives as parcelLab scales across the UK, EU and US. You’ll work closely with our Head of Legal and partner day-to-day with Sales, Customer Success, Finance and other key stakeholders.

This is a hands-on, in-house role where you’ll see the full lifecycle of commercial agreements and build strong foundations in SaaS legal work.

What you’ll do:

• Commercial: Supporting reviews of NDAs, Order Forms, MSAs and DPA under supervision, and helping keep deals moving through the sales cycle.
• GTM Enablement: Working closely with our Sales and Customer Success teams to support contracting and ensure Legal input is timely and practical.
• Customer Documentation: Assisting with legal and privacy questionnaires (RFPs, onboarding and renewals).
• Procurement: Supporting review of supplier and event terms and internal approval workflows.
• Legal Operations: Maintaining our contract repository (Nomio), including renewals, notices and tracking key commercial terms.
• Privacy and Compliance: Supporting day-to-day privacy and compliance activities, including documentation and internal processes.
• AI Governance: Assisting with our AI governance and compliance readiness.

What we’re looking for:

• A law degree (LLB or equivalent).
• 1–2 years’ experience in a B2B SaaS, technology or fast-paced commercial environment.
• Experience supporting commercial contracts (NDAs, MSAs, DPAs or similar).
• Familiarity with GDPR and/or US privacy laws, and a strong interest in data protection, privacy or compliance.
• Highly organised, detail-oriented and comfortable juggling priorities.
• Confident working with cross-functional teams in a low-ego, high trust culture.
• Proactive mindset – you enjoy improving processes, not just following them.

This role is ideal for someone looking to build a long-term in-house career in commercial, legal operations or privacy-focused work.

Bonus Points:

• Prior experience working in a start-up/scale-up stage technology company.

What we offer:

• Remote-first – work from anywhere in the UK, with flexibility built into how we collaborate.
• High exposure to commercial SaaS deals and real responsibility from day one.
• Opportunity to help build and scale a modern, people-first in-house Legal function grounded in ownership, collaboration and trust.
• Close mentorship and development from an experienced in-house legal lead.
• A collaborative, international tech environment with ambitious growth plans.
• Clear scope to grow responsibility as the Legal function scales.

Perks and Benefits:

• Plenty of room for your own ideas...space to try, fail and learn!
• Comprehensive 30-60-90 day onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities.
• Equipped with the latest MacBook or PC, as a digital-first company, you choose whether to work entirely from home, in one of our offices or a mix that suits you.
• Career development opportunities, including our Leadership Development Program and our Mentorship Program, as well as online language courses, available budgets for further training.
• Stay grounded with our free meditation, mindfulness and coaching sessions via our mental wellbeing platform TELUS.health.
• Regular company retreats, parcelLab events (in-person and online), local and regional meet-ups, as well as team off-sites.
• Be part of a motivated, diverse and international team made up of over 25 different nationalities; and with a great rating for company culture and employee experience on Glassdoor, you’ll love working here!

About parcelLab:

parcelLab’s platform unifies every touchpoint from customer conversion, order tracking, delivery, returns, and engagement into one seamless ecosystem that not only reduces friction but actively drives repeat purchases, transforming post-purchase into a competitive advantage.

It’s all in a day’s work for us: Monitor over six million shipments per day, 175+ countries across the globe use our tracking pages, 1000+ brands use parcelLab for their post-purchase experience, Shipping data comes from more than 350+ carriers worldwide, including DHL, FedEx & DPD, 150+ employees around the globe, driving innovation together.

Equal Opportunities:

parcelLab is an Equal Opportunities Employer. We live the motto: always joy, always team, always equality, which means we celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability status or other lived experience.

Come be part of our growth – contribute your ideas and share in our success as we continue to improve the post-sales customer journey for millions of people every day.