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- Tasks: Drive sales for top retailers, managing complex deals and building strong relationships.
- Company: Join parcelLab, a leader in enhancing post-purchase experiences for major brands.
- Benefits: Flexible work options, comprehensive onboarding, and career development opportunities.
- Why this job: Make a real impact in a fast-paced environment while owning your success.
- Qualifications: Proven B2B SaaS sales experience with large retailers and strong communication skills.
- Other info: Be part of a diverse team and enjoy regular company events and retreats.
The predicted salary is between 36000 - 60000 £ per year.
At parcelLab, we help leading retailers turn post-purchase moments into experiences customers remember — and come back for. Our platform is used by brands like John Lewis, AllSaints, Yeti and IKEA to power post-checkout communication, drive retention, and build long-term loyalty. We’re hiring an Enterprise Account Executive to join our EMEA sales team (UK-based, London preferred). This is a true enterprise role: complex sales cycles, senior stakeholders, and high-value deals with some of the most sophisticated retailers in the region.
The role involves owning a set of strategic enterprise accounts and running end-to-end, value-led sales processes — from early discovery through to close. You will engage in high-impact multi-threaded opportunities with senior stakeholders across CX, e‑commerce, marketing, IT and procurement, partnering closely with SDRs, Marketing, Solutions Consulting and Customer Success. This is a role for someone who likes ownership, cuts through complexity, and is comfortable figuring things out as they go.
What you’ll do:
- Build and own a healthy enterprise pipeline across a defined region or account set
- Lead senior-level, consultative conversations focused on business outcomes
- Run deep discovery and translate customer challenges into clear value stories
- Build ROI-driven business cases and commercial proposals
- Navigate complex buying groups, legal and procurement processes
- Coordinate internal teams to move deals forward
- Forecast accurately and communicate clearly with sales leadership
What we’re looking for:
- Strong experience selling B2B SaaS at enterprise level
- Proven success selling into large retailers or consumer brands
- Track record of closing complex, high-value, multi-stakeholder deals
- Comfortable owning pipeline generation alongside SDR support
- Commercially sharp, with experience building value-based business cases
- Familiar with structured sales methodologies (e.g. MEDDICC)
- Clear, confident communicator with senior executive presence
Bonus points if you have:
- Success selling into BENELUX and/or the Nordics
- Experience in e‑commerce, CX, martech or logistics tech
- Scale-up experience
- Additional European languages
Why parcelLab:
We move fast and build together—offering real ownership, meaningful challenges, and a front-row seat to shaping our sales motion as we scale. Growth here isn’t about titles or tenure — it’s about taking on bigger challenges, learning fast, and making a real impact. We’ll support you, but you’ll be expected to lead.
Perks & Benefits:
- Plenty of room for your own ideas...space to try, fail and learn!
- Comprehensive 30‑60‑90 day onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities
- Equipped with the latest MacBook or PC, as a digital-first company, you choose whether to work entirely from home, in one of our offices or a mix that suits you. Not close to one of our offices? No problem! Find yourself a co‑working space instead, and we’ll help cover the costs
- Career development opportunities, including our Leadership Development Program and our Mentorship Program, as well as online language courses and available budgets for further training
- Stay grounded with our free meditation, mindfulness and coaching sessions via our mental wellbeing platform TELUS.health
- Regular company retreats, parcelLab events (in‑person and online), local and regional meet‑ups, as well as team off‑sites
- Be part of a motivated, diverse and international team made up of over 25 different nationalities; and with a great rating for company culture and employee experience on Glassdoor, you’ll love working here!
About parcelLab: parcelLab’s platform unifies every touchpoint from customer conversion, order tracking, delivery, returns, and engagement into one seamless ecosystem that not only reduces friction but actively drives repeat purchases, transforming post‑purchase into a competitive advantage.
Equal Opportunities: parcelLab is an Equal Opportunities Employer. We live the motto always joy, always team, always equality, which means we celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability status or other lived experience.
Come be part of our growth – contribute your ideas and share in our success as we continue to improve the post‑sales customer journey for millions of people every day.
Enterprise Account Executive – Strategic Retail Accounts (EMEA) in City of London employer: parcelLab
Contact Detail:
parcelLab Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Account Executive – Strategic Retail Accounts (EMEA) in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company, understand their products, and be ready to discuss how your experience aligns with their needs. Practise common interview questions and think of examples that showcase your skills in action.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at parcelLab.
We think you need these skills to ace Enterprise Account Executive – Strategic Retail Accounts (EMEA) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Enterprise Account Executive. Highlight your experience in B2B SaaS and any success you've had with large retailers. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about post-purchase experiences and how your skills align with our mission at parcelLab. Keep it engaging and personal!
Showcase Your Sales Success: When detailing your past roles, focus on your achievements in closing complex deals and building strong relationships with senior stakeholders. We love numbers, so include metrics that demonstrate your impact!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at parcelLab
✨Know Your Stuff
Before the interview, dive deep into parcelLab's platform and understand how it transforms post-purchase experiences. Familiarise yourself with their key clients like John Lewis and IKEA, and think about how your experience in B2B SaaS can add value to their mission.
✨Master the Art of Storytelling
Prepare to share compelling stories from your past roles that highlight your success in closing complex deals. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing multi-stakeholder engagements.
✨Showcase Your Consultative Skills
Since this role involves leading consultative conversations, practice articulating how you would approach discovery calls. Think about how to translate customer challenges into value-driven solutions, and be ready to discuss specific methodologies like MEDDICC.
✨Engage with Confidence
During the interview, demonstrate your executive presence by communicating clearly and confidently. Prepare questions that show your interest in the company's growth and culture, and don’t hesitate to share your ideas on how to navigate complex buying groups.