At a Glance
- Tasks: Lead and innovate in Revenue Operations, driving strategic growth and advanced analytics.
- Company: Join Parcelhero, a dynamic tech company with a remote-first culture and strong growth.
- Benefits: Enjoy competitive salary, generous leave, and a supportive work environment.
- Other info: Fully remote role with excellent career growth opportunities and a focus on collaboration.
- Why this job: Make a real impact in a fast-paced, innovative team while advancing your career.
- Qualifications: 5+ years in RevOps, expert Salesforce knowledge, and strong analytical skills.
The predicted salary is between 65000 - 80000 £ per year.
About Parcelhero Group
Parcelhero Group, founded in 2003, is a leading UK parcel delivery price comparison site, attracting over 5 million visitors annually. As a dynamic and forward-thinking technology company with over 130 remote employees worldwide, we are on a strong growth trajectory. Driven by our commitment to innovative solutions and exceptional customer care, we offer excellent career growth opportunities, particularly as we continue to expand rapidly. We are now launching our new product, Parcelhero Pro, for DTC e-commerce merchants across the UK and the USA. This cutting-edge platform will empower retailers to streamline their shipping and fulfilment operations. Our remote-first culture is collaborative and innovative, where every voice is heard, and we encourage initiative, adaptability, and ownership.
Our Core Values: Committed to Quality | Create Amazing Experiences | Putting People First | Welcome Feedback | Inform, Educate, Innovate | Work Hard, Play Hard
About the Role
Parcelhero Group is seeking a senior, strategic Revenue Operations Director to own and advance the full RevOps function across our Sales, Customer Success, and Marketing teams. This is a Director-level role reporting directly to the Chief Revenue Officer, and is a critical hire for the business as we scale our SaaS subscription products and deepen our commercial reporting for investors and the Board. This is not a build-from-scratch role. Our tech stack is fully live, Salesforce has been recently overhauled and is in excellent shape, automated reporting is running across the business, and all sales and marketing tools are operational. We need a Director who can inherit a strong foundation and drive it forward: expanding Salesforce, building more sophisticated LTV and churn models, advancing automation, and delivering the forecasting and modelling capability the business needs at Board level.
You will manage a team and will be the strategic owner of Salesforce, our BI reporting infrastructure (Power BI, Azure, GA4), and the full sales and marketing technology stack, including DotDigital, Storyblok, Clay, TAMI, RingCentral, Five9, and Calendly. You will partner directly with the CRO, Sales Director, Customer Success Manager, and Marketing Director to ensure every commercial decision is grounded in accurate, timely data. Your focus is on strategic direction, advanced modelling, and commercial insight.
The ideal candidate is a deeply experienced RevOps leader with expert-level Salesforce knowledge, strong hands-on BI and modelling capability, proven people management experience, and a track record of building sophisticated revenue analytics in a fast-moving technology or logistics environment.
What will you be doing?
- Team Leadership: Manage and develop direct reports. Set clear priorities, delegate effectively, QA their outputs, and ensure the team delivers at pace. Develop both individuals in their specialist roles and build a high-performing RevOps function.
- Salesforce Strategic Ownership: Serve as the Salesforce expert and strategic owner for Sales, Customer Success, and Marketing. Direct the architecture, pipeline expansion, and reporting configuration, working with the Salesforce Admin to execute and ensure the CRM continues to scale with the business.
- Revenue Reporting & BI: Own and advance dashboards and reporting pipelines in Power BI, Looker, and GA4, connected to Azure, delivering accurate, timely revenue reporting to the CRO, Sales Director, and Board.
- LTV, Churn & Revenue Modelling: Build and own LTV models, churn models, and revenue forecasting models. Translate complex modelling into clear commercial narratives for the CRO and the Board.
- Automation & Process Advancement: Drive the next generation of RevOps automation across sales and marketing workflows.
- Full Tech Stack Management: Own and optimise the complete sales and marketing technology stack.
- Sales Process & Pipeline Operations: Build on and refine core sales processes, lead routing, opportunity management, pipeline hygiene, and forecasting.
- Marketing Operations Support: Support the Marketing Director with campaign attribution, GA4 reporting, email automation via DotDigital, and CMS operations via Storyblok.
- Data Integrity & Governance: Own the accuracy and governance of all Sales and Marketing data across systems.
- Cross-Functional Collaboration: Act as the primary liaison between Revenue Operations, Sales, Marketing, Customer Success, Product, and Finance.
What are we looking for?
- Salesforce expertise (required): Deep, expert-level knowledge of Salesforce CRM.
- Team management (required): Proven experience directly managing a team in a RevOps, Sales Operations, or Marketing Operations environment.
- Revenue modelling: Proven ability to build and own LTV models, churn models, and revenue forecasting models in a B2B environment.
- Power BI & BI tooling: Proven, hands-on experience building and maintaining dashboards and reporting pipelines in Power BI.
- GA4 proficiency: Strong working knowledge of GA4 for traffic acquisition reporting, attribution, and channel analysis.
- Automation expertise: Track record of building and advancing RevOps automation.
- Sales technology stack expertise: Hands-on experience with tools across the sales and marketing stack.
- Email marketing automation: Experience managing and optimising email marketing automation.
- Revenue Operations experience: 5+ years in Revenue Operations, Sales Operations, or Marketing Operations.
- Analytical acumen: Strong analytical skills, able to collect, interrogate, and interpret data.
- Communication & stakeholder management: Confident communicator and presenter.
- Continuous improvement mindset: A genuine passion for pushing further.
Requirements
- Bachelor's Degree required.
- 5+ years of experience in a Revenue Operations, Marketing Operations, or Sales Operations role.
- Proven experience directly managing a team in a RevOps or operations environment.
- Expert-level working knowledge of Salesforce CRM in a live commercial environment.
- Demonstrable, hands-on experience building LTV models, churn models, or revenue forecasting models.
- Demonstrable, hands-on experience with Looker, Power BI, and GA4.
- Proven experience managing and optimising a complex, multi-tool sales and marketing technology stack.
- Strong understanding of B2B sales and marketing dynamics.
- Track record of building and advancing reporting automation.
- Excellent project management, stakeholder communication, and documentation skills.
- Proficiency in Google Workspace (Gmail, Docs, Sheets, Slides).
£65,000 - £80,000 a year
Work at Parcelhero: Perks That Pack a Punch!
Work Location: Fully remote, must be located in the UK. Office hours are 9 am to 5:30 pm, GMT.
Annual Leave: You'll receive a generous holiday entitlement, giving you the time you need to rest and recharge. You also receive your birthday off.
Bank Holidays: Enjoy paid leave on all UK bank holidays as standard.
Sick Pay: We offer a company sick pay scheme that aligns with the statutory minimum to support you when you're unwell.
Merit Reviews: Get rewarded for your hard work and dedication with regular performance and salary reviews.
Inclusive Culture: Be yourself and thrive in our casual and upbeat environment.
Equipment: You need a minimum 20 MB broadband line, and your own PC/Laptop with a camera.
Parcelhero is an equal-opportunity employer. We value diversity and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Revenue Operations Director (UK - Remote) employer: ParcelHero
ParcelHero is an exceptional employer, offering a dynamic and innovative work environment where you can truly make an impact as a Customer Service Manager. With a remote-first culture, you can enjoy the flexibility of working from anywhere while collaborating with talented colleagues across the globe. The company prioritises employee growth through ongoing professional development opportunities and a competitive benefits package, making it an ideal place for those seeking meaningful and rewarding employment in a fast-scaling tech business.
StudySmarter Expert Advice🤫
We think this is how you could land Revenue Operations Director (UK - Remote)
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Revenue Operations Director (UK - Remote) at ParcelHero!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like ParcelHero or be willing to refer you for that Revenue Operations Director (UK - Remote) position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from ParcelHero who’s on the lookout for their next Revenue Operations Director (UK - Remote) star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Revenue Operations Director (UK - Remote) role at ParcelHero!
We think you need these skills to ace Revenue Operations Director (UK - Remote)
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at ParcelHero. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at ParcelHero
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at ParcelHero. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
