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- Tasks: Lead a team to manage the delivery of 27,000 parcels weekly.
- Company: Parcelforce Worldwide is a leading express parcel delivery service in the UK.
- Benefits: Enjoy a competitive salary, bonus, car allowance, and 25 days annual leave.
- Why this job: Join a dynamic team focused on customer service and operational excellence.
- Qualifications: Experience in leadership, strong communication skills, and analytical abilities required.
- Other info: Inclusive recruitment process with support for all applicants.
The predicted salary is between 42000 - 60000 £ per year.
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Job reference number 327993
Operations Manager – Medway Depot
£52,406 per annum, plus an on-target bonus of 15%, £3,000 car allowance,
25 days annual leave plus bank holidays with health & dental care options.
Full time, 41 hours per week
Permanent
PFW Medway Local Depot, Gillingham Business Park, Gillingham, ME8 0PP
Whatever the challenge, Parcelforce delivers. Together, we’re moving packages around the world, keeping promises and people connected.
We’re on the lookout for an experienced Operations Manager to head up a team of 110+ indirect & 4 direct reports at our Medway Depot. It’s a pretty big role: with an average of 57 delivery and collection routes running daily, you’ll be critical to securing the success of one of our larger operations.
About The Role
As our Operations Manager, the most senior manager role within the depot, you’ll oversee the collection and delivery of upto 27,000 parcels per week, but that’s not all. It\’ll be up to you to ensure everything runs smoothly – leading on and coordinating manpower and resource you’ll review all key measurement outputs and identify trends in unit performance, ensuring your teams are focused on process and customer improvement at all times. By providing your frontlline managers with the coaching and mentoring they need to inspire their teams, you’ll not only maximise operational performance; you’ll ensure we never stop delivering to the highest levels of customer service.
Attendance pattern: 41 hours per week, working hours will vary dependant on operational requirements but typically Monday to Friday 07:00 – 15:00
About you:
We are looking for a people focused, hands on, visible leader with the following skills and experience:
- Leading and developing a team of mangers to improve performance and guide through periods of change
- Ability to build strong relationships with your team, unions and key stakeholders
- Excellent visible leadership and communication skills demonstrated in an operational environment
- Ideally with a background in express parcels and some experience working in a unionised environment.
- Analytical skills – ability to interpret detailed management information
- CPC qualification would be advantageous
- Ability to negotiate contracts with self employed owner drivers
Closing date: Tuesday 2nd September. Please note, this advert may close early
Assessments: 22nd – 24th September
About Us
Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 6,000 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we’re always looking for friendly and committed people to join our diverse and supportive team.
Are you a LinkedIn user? Search for ‘Parcelforce’ and follow us for all of our live vacancies and latest updates.
Trust is the foundation of Parcelforce. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
#PFW
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Freight and Package Transportation
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Operations Manager - Medway Depot employer: Parcelforce Worldwide
Contact Detail:
Parcelforce Worldwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Medway Depot
✨Tip Number 1
Familiarise yourself with Parcelforce's operations and values. Understanding their commitment to customer service and operational excellence will help you align your answers during the interview with what they prioritise.
✨Tip Number 2
Prepare specific examples of how you've successfully led teams through change. Given the emphasis on leadership in this role, showcasing your experience in managing transitions will demonstrate your capability.
✨Tip Number 3
Network with current or former employees of Parcelforce on LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable for tailoring your approach.
✨Tip Number 4
Brush up on your analytical skills. Be ready to discuss how you've used data to drive performance improvements in previous roles, as this is a key aspect of the Operations Manager position.
We think you need these skills to ace Operations Manager - Medway Depot
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in logistics or parcel delivery. Emphasise your leadership skills and any experience with managing teams in a fast-paced environment.
Craft a Compelling Cover Letter: In your cover letter, address how your background aligns with the specific requirements of the Operations Manager role. Mention your ability to lead teams, improve performance, and manage change effectively.
Highlight Relevant Skills: Focus on showcasing your analytical skills, communication abilities, and experience in a unionised environment. Provide examples of how you've successfully negotiated contracts or improved operational processes.
Prepare for the Interview: Since Parcelforce provides interview questions in advance, take this opportunity to prepare detailed responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your achievements.
How to prepare for a job interview at Parcelforce Worldwide
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a large team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past, especially during periods of change.
✨Demonstrate Analytical Thinking
The role requires strong analytical skills to interpret management information. Prepare to discuss specific instances where you've used data to drive decisions or improve operational performance.
✨Build Rapport with Stakeholders
Building strong relationships is key in this role. Think of examples where you've effectively collaborated with teams, unions, or other stakeholders to achieve common goals.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice articulating how you would handle various operational challenges, focusing on customer service and process improvement.
