At a Glance
- Tasks: Lead a team of drivers, ensuring top-notch service and operational efficiency.
- Company: Join Parcelforce, a leader in global package delivery with a commitment to excellence.
- Benefits: Enjoy a competitive salary, bonus potential, generous leave, and a supportive work environment.
- Other info: Flexible hours and opportunities for career growth in a diverse workplace.
- Why this job: Make a real impact by driving customer satisfaction and leading a dynamic team.
- Qualifications: Experience in parcel delivery and team management, with strong communication skills.
The predicted salary is between 40457 - 40457 £ per year.
£40,457 per annum plus £3,222 London allowance, potential 15% bonus and 25 days annual leave plus bank holidays.
Full time, Permanent.
London South East PFW Depot, Crayford, DA1 4QX.
Whatever the challenge, Parcelforce delivers. Together, we’re moving packages around the world, keeping promises and people connected. There is a fantastic opportunity to join our team at our site in London South East.
You'll be responsible for leading a team, accountable for health and safety, and operational quality, cost and people KPI’s.
About The RoleAs a line manager to 27 delivery and collection drivers, including warehouse and self‑employed owner drivers, you will achieve maximum efficiency through resource and contingency planning, driving quality of service and maximising productivity. Working to tight timescales you will drive the depot to achieve the highest possible customer service satisfaction levels whilst ensuring a swift resolution to all customer enquiries and complaints. You’ll be responsible for ensuring the performance of your unit, effectively maintaining the quality of service for our customers and the overall safety of the people you manage whilst working closely with the local sales team to increase revenue opportunities and highlight any network conformance issues.
Attendance: Monday – Friday 11:00 – 19:00, flexibility required due to operational needs.
About You- From an express parcels background with some experience of working in a unionised environment.
- Managing and supporting a large team to maximise performance, service and achieving KPI.
- Drive high customer satisfaction by ensuring service quality and managing swift resolutions.
- Ensure health & safety compliance across all night operations, maintaining a safe working environment.
- Good communication skills, with the ability to engage and motivate team members to work to high standards.
- Experience of introducing improvements and successfully guiding people through significant periods of change.
- Ability to build effective working relationships with your team, unions and key stakeholders.
- Experience of managing resources and budgets.
Closing date: 21/06/2026 – this advert may close early if the appropriate number of applications has been reached.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners. We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
Collection & Delivery Manager in London employer: Parcelforce Worldwide
At Parcelforce, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and individual contributions. Our London South East depot provides a dynamic environment where you can lead a dedicated team, enjoy competitive benefits including a generous salary, bonus potential, and ample annual leave, while also having opportunities for personal and professional growth within a respected organisation committed to health and safety and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Collection & Delivery Manager in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Parcelforce Worldwide and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Parcelforce Worldwide!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Parcelforce Worldwide keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Collection & Delivery Manager in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Parcelforce Worldwide:This is your chance to really connect with the team at Parcelforce Worldwide. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Parcelforce Worldwide
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Parcelforce Worldwide.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Parcelforce Worldwide that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Parcelforce Worldwide. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
