At a Glance
- Tasks: Lead daily delivery operations and ensure top-notch service standards.
- Company: Join Parcelforce Worldwide, a trusted name in parcel delivery.
- Benefits: Enjoy a competitive salary, hybrid work options, and career growth.
- Other info: Dynamic role with opportunities for professional development and teamwork.
- Why this job: Make a real impact by enhancing customer satisfaction and team performance.
- Qualifications: Strong leadership skills and experience in logistics or transportation.
The predicted salary is between 35000 - 45000 £ per year.
Parcelforce Worldwide is a trusted provider of UK and international parcel delivery services, offering reliability, value for money, and a personal touch. With a range of next‑day, timed, and 48‑hour delivery options for domestic shipments, and an extensive selection of services for international deliveries, we help businesses stay competitive globally. Our team, including dedicated drivers with years of experience, ensures your parcels are in safe and expert hands. We also provide convenient delivery alternatives, such as delivery to Post Office® branches or neighbors, to enhance customer satisfaction.
This is a full‑time hybrid role for a Delivery and Collection Manager based in Gloucester. The manager will oversee daily delivery and collection operations, ensuring high service standards and team productivity. Responsibilities include:
- Coordinating schedules
- Monitoring performance
- Managing resources effectively
- Meeting operational targets
- Building strong team relationships
- Maintaining compliance with safety standards
- Delivering exceptional customer service
Qualifications:
- Strong leadership and team management skills, with experience in motivating and guiding teams to meet performance goals.
- Operational planning and organizational expertise, including resource allocation, workload management, and optimisation of daily schedules.
- Proficiency in communication and interpersonal skills to build strong relationships with team members, customers, and stakeholders.
- Problem‑solving and decision‑making abilities to address challenges and implement effective solutions in a dynamic work environment.
- Knowledge of logistics and delivery management systems and procedures, with a focus on safety and regulatory compliance.
- Customer service skills to uphold high levels of satisfaction and enhance the customer delivery experience.
- Proficiency in using technology tools and reporting systems to monitor performance and identify operational improvements.
- Previous experience in logistics, transportation, or a related field is desirable.
- Ability to work in a hybrid setup, with flexibility to meet business needs both on‑site and remotely.
Delivery and Collection Manager in Gloucester employer: Parcelforce Worldwide
Parcelforce Worldwide is an exceptional employer, offering a dynamic work environment in Gloucester where employees can thrive in their roles. With a strong emphasis on team collaboration and professional development, we provide our Delivery and Collection Managers with the tools and support needed to excel, alongside competitive benefits and a commitment to employee well-being. Join us to be part of a trusted brand that values reliability and customer satisfaction, while also fostering a culture of growth and innovation.
