At a Glance
- Tasks: Lead a team of drivers to ensure efficient collection and delivery operations.
- Company: Join a dynamic logistics company focused on customer satisfaction.
- Benefits: Earn £40,457 plus bonuses, enjoy 25 days leave, and work full-time.
- Other info: Inclusive recruitment process with opportunities for career growth.
- Why this job: Make a real impact by driving performance and enhancing customer service.
- Qualifications: Experience in express parcels and strong leadership skills required.
The predicted salary is between 40457 - 40457 £ per year.
Location: Gloucester PFW Depot, Gloucester, GL2 2AD
Compensation: £40,457 per annum, potential 15% bonus and 25 days annual leave plus bank holidays
Employment type: Full time, Permanent
About The Role
As a line manager to delivery and collection drivers, including self‑employed owner drivers, you will lead a team, ensuring maximum efficiency through resource and contingency planning. You will drive depot performance to achieve high customer service satisfaction levels, resolve customer enquiries and complaints swiftly, and maintain the highest quality of service in health and safety, operational quality, cost and people key performance indicators.
You will manage the performance of the unit, uphold safety standards, and work closely with the local sales team to increase revenue opportunities and address any network conformance issues.
Attendance: Monday – Friday, 06:00 – 14:15 (hours of attendance may vary due to role requirements)
About You
- Experience in express parcels with background in a unionised environment
- Proven ability to manage and support a large team, maximising performance, service and KPI achievement
- Strong customer focus, ensuring high service quality and swift resolution of complaints
- Experience in health and safety compliance across night operations, maintaining a safe working environment
- Excellent communication skills, motivating team members to maintain high standards
- Track record of introducing improvements and guiding people through significant change
- Ability to build effective relationships with team, unions and key stakeholders
- Experience in managing resources and budgets
Inclusive Recruitment
We welcome applications from all individuals, including the Armed Forces community, and provide necessary adjustments during the hiring process.
Application Deadline: Please submit your application before 26/06/2026.
Collection & Delivery Manager in Gloucester employer: Parcelforce Worldwide
As a Collection & Delivery Manager at our Gloucester PFW Depot, you will join a dynamic team that prioritises employee growth and development in a supportive work culture. We offer competitive compensation, including a potential 15% bonus and generous annual leave, alongside a commitment to health and safety standards, ensuring a rewarding and fulfilling work environment. Our inclusive recruitment practices and focus on team collaboration make us an excellent employer for those seeking meaningful and impactful careers.
