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- Tasks: Lead a team to ensure efficient collection and delivery operations while maintaining high customer satisfaction.
- Company: Join Parcelforce Worldwide, a leading express parcel delivery service in the UK with over 6,000 employees.
- Benefits: Enjoy a competitive salary, potential bonuses, 25 days annual leave, and flexible working options.
- Why this job: Be part of a supportive team that values trust, diversity, and community impact.
- Qualifications: Experience in express parcels and managing large teams; strong communication and leadership skills required.
- Other info: Flexible hours with optional weekend overtime; interview questions provided in advance for your preparation.
The predicted salary is between 31423 - 47035 £ per year.
Job reference number 324576
£39,279 per annum ,potential 15% bonus and 25 days annual leave plus bank holidays
Full time
Permanent
PFW London Central LD, London, NW1 0QA
Whatever the challenge, Parcelforce delivers. Together, we’re moving packages around the world, keeping promises and people connected. There is a fantastic opportunity to join our team at our site in our London Central Depot . We have a Collection & Delivery Manager role in which you will be responsible for leading a team, accountable for health and safety, and operational quality, cost and people KPI’s.
About the role
As a line manager to delivery and collection drivers, including self-employed owner drives,as well as warehouse staff, you will be able to achieve maximum efficiency through resource and contingency planning driving quality of service and maximising productivity. Working to tight timescales you will drive the depot to achieve the highest possible customer service satisfaction levels whilst also ensuring a swift resolution to all customer enquiries and complaints.
You’ll be responsible for ensuring the performance of your unit, effectively maintaining the quality of service for our customers and the overall safety of the people you manage whilst working closely with the local sales team to increase revenue opportunities and highlight any network conformance issues.
Attendance
Monday to Friday – 13:00 till 21:00. A degree of flexibility is required to meet operational demands.
Optional weekend overtime available.
About you
It takes more than organisational skills to be a manager. we’re looking for individuals with a passion for people and the following skills and experiences:
- From a express parcels background with some experience of working in a unionised environment (beneficial)
- Managing and supporting a large team to maximise performance, service and achieving KPIs.
- Good communication skills, with the ability to engage and motivate team members to work to high standards.
- Experience of introducing improvements and successfully guiding people through significant periods of change.
- Ability to build effective working relationships with your team, unions and key stakeholders.
- Experience of managing resources and budgets.
Closing date – Sunday 29th June. Please note, this advert may close early if the appropriate number of applications has been reached.
About Us
Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 6,000 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we’re always looking for friendly and committed people to join our diverse and supportive team.
Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. If selected, the first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here:
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Collection & Delivery Manager - Late Shift employer: Parcelforce Worldwide
Contact Detail:
Parcelforce Worldwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collection & Delivery Manager - Late Shift
✨Tip Number 1
Familiarise yourself with the express parcels industry, especially the operational challenges and customer service expectations. Understanding the nuances of this sector will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your experience in managing large teams and driving performance. Be ready to share specific examples of how you've motivated team members and achieved KPIs in previous roles.
✨Tip Number 3
Prepare to discuss your approach to health and safety management. Given the role's responsibilities, showcasing your commitment to maintaining a safe working environment will be crucial.
✨Tip Number 4
Research Parcelforce's values and their commitment to diversity and inclusion. Being able to align your personal values with theirs can set you apart as a candidate who fits well within their culture.
We think you need these skills to ace Collection & Delivery Manager - Late Shift
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams, particularly in a logistics or express parcels environment. Emphasise your ability to meet KPIs and improve operational efficiency.
Craft a Strong Cover Letter: In your cover letter, express your passion for people management and detail specific examples of how you've successfully led teams through change. Mention your communication skills and ability to build relationships with stakeholders.
Highlight Relevant Skills: Clearly outline your skills that match the job description, such as resource management, budget handling, and experience in a unionised environment. Use bullet points for clarity and impact.
Prepare for the Interview: Since the company provides interview questions in advance, take this opportunity to prepare thoughtful responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your achievements.
How to prepare for a job interview at Parcelforce Worldwide
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to the Collection & Delivery Manager role. Be prepared to discuss how you've successfully managed KPIs in previous positions and how you plan to achieve them in this role.
✨Demonstrate Leadership Skills
Prepare examples that showcase your ability to lead and motivate a team. Highlight any experiences where you've successfully guided a team through change or improved performance, as this is crucial for the role.
✨Communicate Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, and be ready to discuss how you engage with team members and stakeholders to foster a positive work environment.
✨Showcase Problem-Solving Abilities
Be ready to provide examples of how you've resolved customer complaints or operational issues in the past. This will demonstrate your capability to maintain high service quality and customer satisfaction, which is vital for the role.
