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- Tasks: Lead a team of 25+ in delivering top-notch parcel services during night shifts.
- Company: Join Parcelforce Worldwide, a leader in express parcel delivery across the UK.
- Benefits: Enjoy a competitive salary, night shift allowance, bonus potential, and generous leave.
- Why this job: Make a real impact by driving efficiency and customer satisfaction in a dynamic environment.
- Qualifications: Experience in express parcels and managing large teams is essential.
- Other info: Be part of a diverse team with a commitment to inclusion and career growth.
The predicted salary is between 36400 - 45600 £ per year.
Overview
Collection and Delivery Manager - Night Shift. Job reference: 335383. Salary: £40,457 per annum plus night shift allowance, potential 15% bonus, 25 days annual leave plus bank holidays. Full time, 41 hours per week. Permanent. London North West Local Depot, Acton, London, W3 0TH.
About The Role
As a line manager to a team of 25+ warehouse staff, you will drive efficiency through resource and contingency planning, delivering quality of service and maximising productivity. Working to tight timescales you will push the depot to achieve high customer service satisfaction, while resolving customer enquiries and complaints swiftly. You’ll be responsible for ensuring the performance of your unit, maintaining service quality and overall safety, while working with the local sales team to increase revenue opportunities and highlight network conformance issues. Attendance - night shift, approx 22:00 - 06:12, Monday to Friday with some flexibility.
About You
It takes more than organisational skills to be a manager. We’re looking for individuals with a passion for people and the following skills and experiences:
- From an express parcels background with some experience of working in a unionised environment
- Managing and supporting a large team to maximise performance, service and achieving KPI
- Drive high customer satisfaction by ensuring service quality and managing swift resolutions
- Ensure health & safety compliance across all night operations, maintaining a safe working environment
- Good communication skills, with the ability to engage and motivate team members to work to high standards
- Experience of introducing improvements and successfully guiding people through significant periods of change
- Ability to build effective working relationships with your team, unions and key stakeholders
- Experience of managing resources and budgets
Closing Date: Thursday 26th February. This advert may close early if the appropriate number of applications has been reached.
About Us
Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 6,000 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we’re always looking for friendly and committed people to join our diverse and supportive team.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
Collection and Delivery Manager employer: Parcelforce Worldwide
Contact Detail:
Parcelforce Worldwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collection and Delivery Manager
✨Tip Number 1
Get to know the company inside out! Research Parcelforce and understand their values, especially around trust and inclusion. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for your interview by thinking about your past experiences that align with the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your management skills and achievements.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge and potentially a referral, which can really boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the Parcelforce team. Don’t forget to follow us on LinkedIn for updates on vacancies!
We think you need these skills to ace Collection and Delivery Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing teams and driving efficiency. We want to see how your background aligns with the role of Collection and Delivery Manager, so don’t hold back on showcasing your relevant skills!
Showcase Your People Skills: As a manager, your ability to engage and motivate your team is crucial. Use your application to share examples of how you've successfully led teams in the past, especially in high-pressure environments. We love seeing candidates who can inspire others!
Highlight Your Problem-Solving Abilities: In this role, you'll need to resolve customer enquiries and complaints swiftly. Include specific instances where you've tackled challenges head-on and improved service quality. This will show us that you’re ready to handle the fast-paced nature of the job.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Parcelforce Worldwide
✨Know Your Numbers
As a Collection and Delivery Manager, you'll need to be familiar with KPIs and performance metrics. Brush up on relevant statistics related to efficiency, customer satisfaction, and safety compliance. Being able to discuss these figures confidently will show that you understand the role's demands.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully managed large teams in the past. Think about specific situations where you motivated your team or resolved conflicts. This will demonstrate your ability to lead effectively and maintain high standards, which is crucial for this position.
✨Emphasise Safety and Compliance
Given the importance of health and safety in this role, be ready to discuss your experience with safety protocols and compliance measures. Share any initiatives you've implemented to improve safety in previous roles, as this will highlight your commitment to maintaining a safe working environment.
✨Engage with the Company Values
Familiarise yourself with Parcelforce's values and mission. During the interview, relate your personal values and experiences to theirs. This connection can help you stand out as a candidate who not only fits the role but also aligns with the company's culture.