At a Glance
- Tasks: Handle customer calls and face-to-face interactions, ensuring top-notch service.
- Company: Join Parcelforce Worldwide, a leading express parcel delivery service in the UK.
- Benefits: Earn £12.71 per hour, with potential increases and great perks like holidays and discounts.
- Other info: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values trust and customer satisfaction.
- Qualifications: Great communication skills and a knack for building relationships; experience is a plus but not essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
Starting salary of £25,201 (£12.71 per hour) increasing to £27,561 per year (£13.94 per hour) on completion of 6 month probation period. Plus, an additional supplement of £842 per annum pro rata, nightshift allowance and excellent benefits (based on a 38 hour full time week).
Contract Type: Permanent
Working hours: 8 Saturday only hours per week with opportunity for overtime (Typical Attendance is Saturday only 07:45 - 15:45).
At Parcelforce Worldwide it’s not just what we do, it’s how we do it that matters. That’s why we’re looking for positive, passionate people to join our busy and dynamic customer service team.
About The Role
A confident communicator and attentive listener, you’ll deal with inbound telephone calls and look after customers on a face-to-face basis at our collection points. You’ll also work closely with our drivers regarding collection and deliveries. Ultimately, it’s all about making sure we exceed our customer expectations.
- 22.5 days holiday each year
- Medical care
- Corporate discounts
- A company pension scheme
- Plenty of opportunities for development
- Uniform is also supplied
About You
Energetic and empathetic, you love talking to customers and have a talent for building relationships with customers over the phone and in person. Experience working in a front line customer service role would be useful, but isn’t essential. What’s more important is that you have a good level of computer literacy and an eagle eye for detail as you’ll be inputting information from databases. A brilliant team player, you always give 100%.
About Us
Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 5,500 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we’re always looking for friendly and committed people to join our diverse and supportive team. Trust is important to everything we do in Parcelforce. We want to build that trust from the very beginning of your journey with us.
The first step is your interview; and we mean your interview. We want to give you the opportunity to present us with your best examples. As a result, we will provide you with your interview questions ahead of the interview taking place, to allow you time to prepare in advance. We want to be transparent about what kind of qualities we are looking for and what a job with Parcelforce entails. Trust on the doorstep starts with you.
Please note once our maximum number of applications has been reached, this advert will be closed.
Parcelforce Customer Service Admin - Saturday Only in Carlisle employer: Parcelforce Worldwide
Parcelforce Worldwide is an excellent employer, offering a supportive work culture that values inclusion and equal opportunity. As a Parcel Delivery Driver in Bodmin, you'll enjoy competitive pay, opportunities for overtime, and a comprehensive benefits package including a pension scheme and paid holidays, all while being part of a growing organisation dedicated to delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Parcelforce Customer Service Admin - Saturday Only in Carlisle
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Parcelforce Worldwide. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Parcelforce Worldwide before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Parcelforce Customer Service Admin - Saturday Only in Carlisle
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Parcelforce Worldwide:Your cover letter is your chance to shine! Tell us why you want to work at Parcelforce Worldwide specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Parcelforce Worldwide!
How to prepare for a job interview at Parcelforce Worldwide
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
