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For Companies At a Glance
- Tasks: Manage tenancy and occupancy, track utilities, and ensure data accuracy.
- Company: Join a dynamic housing provider making a real difference in people's lives.
- Benefits: Competitive salary, flexible hours, health programmes, and company events.
- Why this job: Be part of a team that impacts lives while developing your career.
- Qualifications: Experience in housing management and strong data skills required.
- Other info: Hybrid remote work in a supportive environment with growth opportunities.
The predicted salary is between 27500 - 38500 £ per year.
This is a full time position for 40 hours a week.
We are open to part time/job share applications
Company Description
Parasol Homes is a Registered Provider, specialising in the delivery of supported housing and
general needs social housing across England. We work closely with Local Authorities, support providers and communities to ensure that vulnerable individuals have access to safe, secure and well-managed homes. Our portfolio includes homes for people with learning difficulties and mental health conditions as well as high quality general needs housing for individuals and families. At Parasol Homes, we believe that housing is more than just a roof over your head; it’s the foundation for dignity, independence and strong community.
Job Overview
We are seeking to appoint a second Tenancy Officer who shares our values, to join the Operations team and support growth within the organisation. The ideal candidate will be self motivated, with an attention to detail who will contribute to efficient tenancy and occupancy management, utility management and compliance with operational processes.
Responsibilities
- Track and manage utilities, council tax, and occupancy infrastructure.
- Review and verify rent assessment documentation for accuracy and completeness.
- Maintain a record of rent assessment documentation.
- Circulate reports to the tenancy team and collaboratively work with them to ensure the organisation has accurate, up to date, and reliable data.
- Produce comprehensive reports for senior management, highlighting any historic and current income issues, tenancy issues and any and all gaps in data relating to utilities.
- Ensure that the other members of the organisation are kept up to date with all data collection that is relevant to them.
- Oversee the monitor data accuracy and completeness across the organisation.
- Ensure compliance with procurement policies and procedures.
Requirements
- Ability to record, interpret and report on data from multiple data sources.
- Understanding of GDPR
- Excellent written and oral communication skills
- Excellent collaborative working skills
- Good standard of education with good literacy, numeracy and ICT skills
- Good Excel and data management skills
Are you a confident individual with the drive and passion to deliver a first-class service to the business and work independently on a day-to-day basis when required?
If you want to work in an environment where every day you work together as a team to make a real difference to someone’s life, we would love to hear from you.
Closing date for applications: 07 February 2026
Interviews to be completed during the week commencing: 16 February 2026
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Contact Detail:
Parasol Homes Recruiting Team
We think you need these skills to ace Tenancy Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Tenancy Officer role. Highlight your experience in housing and tenancy management, and show us how your skills align with our needs.
Show Off Your Attention to Detail: Since we’re looking for someone with a keen eye for detail, be sure to demonstrate this in your application. Double-check for any typos or errors, and ensure all your documentation is accurate and complete.
Be Clear and Concise: When writing your cover letter, keep it straightforward and to the point. We want to see your passion for the role, but also your ability to communicate effectively—so make every word count!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Parasol Homes
✨Know Your Stuff
Make sure you brush up on the Housing Act and the Standards set by the Regulator of Social Housing. Being able to discuss these topics confidently will show that you're serious about the role and understand the key regulations that govern tenancy management.
✨Show Off Your Data Skills
Since the role involves a lot of data management, be prepared to talk about your experience with CRM systems and Excel. Bring examples of how you've used data to solve problems or improve processes in previous roles. This will demonstrate your ability to handle the responsibilities of the position.
✨Collaboration is Key
Highlight your experience working closely with other departments. Share specific examples of how you've collaborated to meet deadlines or resolve issues. This will show that you can work well in a team and are committed to achieving common goals.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team's current projects or how they measure success in the role. It shows your interest in the position and helps you determine if it's the right fit for you.
