At a Glance
- Tasks: Build strong customer relationships and deliver a friendly, professional experience.
- Company: Join Nikwax, an award-winning, employee-owned outdoor business in East Sussex.
- Benefits: Enjoy competitive rewards, flexible working, and 27 days annual leave plus public holidays.
- Other info: Be part of a friendly team with monthly lunches and quarterly events.
- Why this job: Make a real impact in a sustainable company while developing your customer service skills.
- Qualifications: 5 years of customer service experience and confidence with modern ERP systems.
The predicted salary is between 25000 - 28000 £ per year.
Join a friendly, employee-owned, award-winning international outdoor business as a Customer Service Coordinator. The Company
Located in the picturesque, rural setting of East Sussex, Nikwax is a highly successful outdoor business that is run by a close-knit and friendly team of employees, whom we are proud to call Partners.
Nikwax is a leading manufacturer of care products and material systems for outdoor clothing, footwear, and equipment.
Working closely with our trusted Partners, we develop and manufacture our products in-house, ensuring exceptional quality and innovation.
Sustainability is at the heart of everything we do.
We are proud to be the only outdoor company to have received the Queen's Award for Enterprise in Sustainable Development, and in 2026 we have been honoured with a King's Award for the same.
Since our founding in 1977, we have remained committed to minimising our environmental impact and have maintained carbon-balanced operations throughout our history.
We offer a flexible working approach, with a balance of homeworking and office days to enhance your work life balance.
We highly value our Partners, and this is an exciting opportunity to join our Group.
The Role
As a Customer Service Coordinator, you will build strong customer relationships, improve brand loyalty, and deliver a professional, friendly customer experience while efficiently handling everyday enquiries, orders, and complaints.
- Your Responsibilities Will Include
- Co-ordinating the strengthening of trade customer relationships, satisfying consumer enquiries, and striving to improve loyalty, satisfaction, and customer experience across UK, Benelux, and Export territories
- Handling customer enquiries, orders, and complaints consistently and efficiently.
- Ensuring the timely and consistent creation of all sales orders, free-of-charge orders, collections, returns, and credits, while updating CRM records
- Resolving trade and consumer inbound enquiries and complaints from phone calls, emails, and website enquiries, providing expert product advice
- Ensuring the timely creation and maintenance of all customer records, price records, and complaint records
- Co-ordinating the onboarding of new accounts, ensuring the accurate completion of New Account Applications, Authorised Retailer Policy, Credit Account Applications and B2B Trader Portal registrations
- Monitoring the open order book as needed
- Proactively calling existing and lapsed customers to provide courtesy and sales calls, updating CRM records with notes
- Liaising with the Production, Quality, Warehouse, Marketing, and Finance teams to efficiently manage the resolution of enquiries and complaints
- Tracking and compiling data to report on key metrics for the Commercial Director to allow for continuous improvement.
- You Will
- Have a good understanding of English and Maths ideally to GCSE level or equivalent
- Be confident with modern ERP and Microsoft systems - SAP experience preferred
- Have previous experience in front office customer facing roles
- Be efficient and organised, good at prioritisation and a self-starter
- Experience of outbound customer calling and selling
- Have at least 5 years customer service experience.
Your standard working hours will be 37.5 hours per week, Monday to Friday.
The successful applicant will be based at home but will be required to attend our offices in Wadhurst, East Sussex, at least once a week.
- The Rewards
- Competitive benefits and rewards including pension, health cash plan and profit related bonus scheme
- Additional flexible benefits options including boosted pension contributions, extra holiday or assistance with childcare costs
- Annual leave starting at 27 days rising with service, plus public holidays
- Friendly and informal environment with monthly team lunches and quarterly events
- Be part of an employee-owned business where you can clearly see the effect of your efforts
- Contribute to an award-winning international company with values that you can believe in.
We are passionate and committed to being an inclusive and diverse employer, encouraging different perspectives and experiences to make us a more innovative and creative workplace.
Candidates must be able to provide evidence of their right to work in the UK.
We reserve the right to close this advert early.
Customer Service Coordinator (710) employer: Paramo Ltd
Join GearForm, an employee-owned, award-winning enterprise based in Wadhurst, East Sussex, where we foster a supportive and positive work culture that prioritises work-life balance. As Group Head of Digital Marketing, you'll enjoy competitive benefits, flexible hybrid working, and the opportunity to contribute to purpose-driven brands committed to sustainability and ethical practices. With a focus on employee growth and collaboration, you will be part of a team that values innovation and creativity, making a meaningful impact in the outdoor industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator (710)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Paramo Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Paramo Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator (710)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Paramo Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Paramo Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Paramo Ltd!
How to prepare for a job interview at Paramo Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
