Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide friendly customer service and manage enquiries efficiently.
- Company: Join an ethical, employee-owned outdoor clothing brand with a strong social mission.
- Benefits: Enjoy competitive rewards, flexible benefits, and generous annual leave.
- Other info: Be part of a diverse team in a friendly, informal environment.
- Why this job: Make a real impact in a company that values sustainability and community.
- Qualifications: Customer-focused with strong communication skills and attention to detail.
The predicted salary is between 20000 - 25000 £ per year.
Join an ethical and award-winning employee owned outdoor clothing brand as a Customer Experience Administrator (2 positions available). The Company Páramo Directional Clothing designs and distributes durable garments for outdoor people, using unique and superior fabric systems to keep them comfortable in extreme environments. The products are indefinitely renewable using Nikwax® aftercare and their innovative design allows the garments to be recycled at the end of their usable lifetime. We develop our products in-house, from the headquarters in Wadhurst, East Sussex, with the garments manufactured at The Miquelina Foundation in Bogotá, Colombia. This partnership started in 1992 and has assisted over 10,000 vulnerable women to find a better life, away from prostitution or exploitative situations. With Páramo’s support, the factory has carried the World Fair Trade label since 2017. We have an ongoing dedication to minimising our impact on the environment and a devoted group of people to help develop the business. Páramo is employee owned, which will protect and build upon our purpose and values, whilst securing a bright future for all employee owners. We highly value our Partners, and this is an exciting opportunity to join our Group.
The role:
- Ensure that customer enquiries and other contacts are dealt with in an effective and efficient manner by providing a friendly first contact service in line with the company’s values and ethos.
- Provide a friendly and efficient service at all relevant touch points with the brand including face to face and on the phone.
- Manage incoming mailboxes, providing a first class service to customer queries, passing over to relevant departments where applicable.
- Liaise with the Páramo workshop to provide customers with booking slots, information and payments, maintaining the responsibility of being the main point of contact for the customer throughout their interaction.
- Be the point of contact for all customers needing to make garment returns to Páramo including processing any payments/refunds in line with company process.
- Manage incoming recycling scheme garments in a quick and efficient manner.
- Process Páramo consumer data where necessary and in compliance with GDPR.
- Compile reporting on key metrics as specified by the Customer Experience Manager to allow for continuous improvement of Páramo’s customer interaction.
- Provide support in the absence of the Customer Experience Manager.
You will be:
- Highly customer focused, with proven experience engaging directly with clients to understand and meet their needs.
- A strong communicator with the ability to effectively follow processes and procedures.
- Able to perform effectively under pressure with strong attention to detail.
- Adept with Microsoft IT packages.
- Qualified ideally up to GCSE level (or equivalent) in English and Maths.
There are two part time roles available (Monday to Friday, 9.00 am to 3.00 pm, 27.5 hours per week). You will be based onsite in our offices in Wadhurst, East Sussex.
The rewards:
- Competitive benefits and rewards including pension, health cash plan and profit related bonus scheme.
- Additional flexible benefits options including boosted pension contributions, extra holiday, increased health cash plan or assistance with childcare costs.
- Annual leave starting at 27 days rising with service, plus public holidays.
- Friendly and informal environment with monthly team lunches and quarterly events.
- Be part of an employee-owned business where you can clearly see the effect of your efforts.
- Contribute to an award winning international company with values that you can believe in.
We are passionate and committed to being an inclusive and diverse employer, encouraging different perspectives and experiences to make us a more innovative and creative workplace.
To apply:
- Candidates must be able to provide evidence of their right to work in the UK.
Customer Experience Administrator employer: Páramo Directional Clothing
Contact Detail:
Páramo Directional Clothing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Administrator
✨Tip Number 1
Get to know the company inside out! Research Páramo's values, their commitment to sustainability, and their unique products. This will help you connect with the interviewers and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing a friendly and efficient service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your communication skills! Whether it's face-to-face or over the phone, being able to communicate clearly and effectively is key. Consider doing mock interviews with friends or family to polish your delivery and confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the Páramo team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Experience Administrator
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us see your enthusiasm for customer service! Share any relevant experiences where you’ve gone above and beyond to help customers, as this aligns perfectly with our values at Páramo.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the role. Use keywords from the job description, like 'strong communicator' and 'attention to detail', to show that you’re a great fit for the Customer Experience Administrator position.
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Avoid jargon and ensure your writing is easy to read, as this reflects the effective communication we value in our team.
Apply Through Our Website: Don’t forget to submit your application through our website! This helps us keep everything organised and ensures your application gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Páramo Directional Clothing
✨Know the Brand Inside Out
Before your interview, make sure you research Páramo Directional Clothing thoroughly. Understand their values, mission, and the unique aspects of their products. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Focus
As a Customer Experience Administrator, your ability to engage with clients is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional service. This will demonstrate your customer-centric approach and problem-solving skills.
✨Practice Effective Communication
Strong communication is key for this role. During the interview, practice clear and concise responses. You might even want to rehearse common interview questions with a friend or family member to build your confidence and ensure you convey your thoughts effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific customer interactions. Think about potential challenges you might face in the role and prepare your responses. This will show that you can think on your feet and are ready to tackle real-life situations.