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- Tasks: Support clients and enhance their experience through strategic partnerships and effective solutions.
- Company: Join TP ICAP, a global leader in market infrastructure and data solutions.
- Benefits: Enjoy competitive pay, inclusive culture, and opportunities for personal growth.
- Why this job: Make a real impact by helping clients navigate complex markets with innovative data solutions.
- Qualifications: Strong communication skills and a self-starter mindset are essential.
- Other info: Be part of a diverse team that values inclusivity and collaboration.
The predicted salary is between 35000 - 45000 ÂŁ per year.
The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong.
About Parameta Solutions: Parameta Solutions, the data and analytics division of inter-broker dealer TP ICAP, is a leading global provider of OTC Market Data. From pre to post trade, their solutions help clients manage complex markets more effectively. In May 2022, the firm became an FCA authorized benchmark administrator. This license has allowed the company to take on administration of the nine TP ICAP interest rate swaps benchmarks that were previously administered by Moorgate Benchmarks. In April 2023, the firm was also approved as an ESMA authorised benchmark administrator, making it the first IDB to administer OTC benchmarks and indices across Europe and the UK.
Role Overview: The Client Success Team is a post‑sales function dedicated to delivering value for our clients, building strategic relationships, and ensuring high levels of satisfaction and retention. As a Client Success Associate (CSA) for EMEA, you will partner closely with Client Success Managers to support the full lifecycle of client engagement—from initial scoping and onboarding through day‑to‑day management and service delivery. You will play a key role in understanding client goals, identifying challenges, and collaborating internally to drive an exceptional client experience.
Key Responsibilities:
- Support an assigned client portfolio as a strategic partner—driving engagement, satisfaction, and retention, and demonstrating clear ROI.
- Engage directly with clients to understand their business priorities and success criteria, ensuring delivery against agreed outcomes.
- Use Salesforce dashboards and reporting to monitor client activity, identify trends, and drive proactive engagement.
- Review, document, and optimise internal processes to enhance efficiency and client experience.
- Collaborate cross‑functionally to resolve client issues quickly and effectively.
- Capture client feedback, testimonials, and referrals to support advocacy initiatives.
- Identify opportunities for upselling, cross‑selling, and packaging new propositions.
- Partner with Data Engineering, Product and Support teams to share insights from end‑users and contribute to product and service improvement.
- Travel within EMEA as required.
- Perform additional duties and projects as needed to support the business.
Experience & Competencies:
Essential:- Demonstrated communication and interpersonal skills with the ability to understand diverse client needs and provide effective solutions.
- Ability to work confidently with stakeholders across teams and regions.
- Comfortable operating in a fast‑paced, evolving environment with high levels of change.
- Proven documentation skills and attention to detail.
- Proficiency in Salesforce.com and Microsoft Office (Word, Excel, PowerPoint).
- Self‑starter mindset with strong problem‑solving skills, adaptability, and a desire to grow.
- Fluency in English (written and verbal).
- Additional language skills (written and verbal).
- Experience within Market Data or Analytics.
- Ability to build credibility and rapport across multiple levels of a client organisation.
- Interest in developing financial and technical knowledge related to Parameta Solutions’ products.
- Strong interpersonal skills and a consultative, client‑centric approach.
Not The Perfect Fit? Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn’t align perfectly with every aspect of the job description, we strongly encourage you to apply.
Company Statement: We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That’s why we’re building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute.
Client Success Associate EMEA, Parameta Solutions in London employer: Parameta Solutions
Contact Detail:
Parameta Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Associate EMEA, Parameta Solutions in London
✨Tip Number 1
Get to know the company inside out! Research Parameta Solutions and TP ICAP, their values, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to client success. Think about how you can demonstrate your problem-solving skills and adaptability, as these are key in a fast-paced environment like theirs.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Client Success Associate EMEA, Parameta Solutions in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Success Associate role. Highlight your communication skills and any relevant experience in client engagement or market data, as these are key to what we’re looking for.
Showcase Your Problem-Solving Skills: We love a self-starter! Use your application to demonstrate how you've tackled challenges in the past. Share specific examples that show your adaptability and ability to work in fast-paced environments.
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible and make sure your key achievements stand out. We appreciate attention to detail, so proofread for any typos or errors!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Parameta Solutions
✨Know Your Client Success Goals
Before the interview, take some time to understand what client success means for Parameta Solutions. Familiarise yourself with their approach to building strategic relationships and how they measure client satisfaction. This will help you articulate how your skills align with their goals.
✨Showcase Your Communication Skills
As a Client Success Associate, strong communication is key. Prepare examples of how you've effectively engaged with clients in the past. Think about times when you identified client needs and provided tailored solutions. This will demonstrate your ability to connect with diverse clients.
✨Familiarise Yourself with Salesforce
Since proficiency in Salesforce is essential for this role, brush up on your skills before the interview. If you have experience using Salesforce dashboards, be ready to discuss how you've used them to monitor client activity and drive engagement. This shows you're proactive and tech-savvy.
✨Prepare for Cross-Functional Collaboration
The role involves working with various teams, so think about your experiences collaborating across departments. Be ready to share specific examples of how you've resolved client issues by working with different teams. This will highlight your teamwork skills and adaptability in a fast-paced environment.