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For Companies At a Glance
- Tasks: Install, repair, and maintain hardware/software for clients while ensuring top-notch service.
- Company: Join a leading tech company focused on innovative solutions and customer satisfaction.
- Benefits: Enjoy flexible work arrangements and opportunities for professional growth.
- Why this job: Be part of a collaborative team that values your input and enhances client experiences.
- Qualifications: High School Diploma or GED required; technical certification or Associate Degree preferred.
- Other info: This is a contract position with potential for future opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Job Description Summary
Installs, repairs, and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective, and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
Skills:
DSS, Windows, IMAC, PC, Hardware, Software, Customer Service
Key Responsibilities
- Provides the full range of Field Engineering support for an assigned base of large / complex clients.
- Takes complete ownership of onsite service activity.
- Performs advanced-level maintenance on all products, including low-complexity installation activities.
- Provides technical feedback on equipment, systems and processes to improve overall service delivery.
- Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
- Identifies and resolves systemic issues within the team.
- Proactively supports the needs of other team members, providing technical assistance and expertise.
- Contributes to improved client services metrics reporting and documentation.
- Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.
Key Qualifications
- High School Diploma or GED required
- May require technical certification or Associate Degree
- Generally, 3 – 5 years’ experience in area of responsibility
Seniority level
Associate
Employment type
Contract
Job function
Information Technology
Industries
Technology, Information and Media
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Support Engineer employer: Parallel Consulting
Contact Detail:
Parallel Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer
✨Tip Number 1
Familiarize yourself with the specific hardware and software products that we use at StudySmarter. Understanding our technology stack will not only help you during the interview but also demonstrate your commitment to providing excellent service.
✨Tip Number 2
Highlight any previous experience you have in field engineering or customer service roles. Be ready to share specific examples of how you've resolved technical issues on-site, as this will show your ability to take ownership of service activities.
✨Tip Number 3
Prepare to discuss how you collaborate with team members to improve service delivery. We value teamwork, so sharing instances where you've supported colleagues or contributed to process improvements will set you apart.
✨Tip Number 4
Stay updated on the latest trends and tools in the IT support field. Being knowledgeable about advancements can help you provide better solutions and demonstrate your proactive approach to problem-solving during the interview.
We think you need these skills to ace Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Support Engineer position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with hardware and software maintenance, customer service, and any technical certifications you may have. Use specific examples to demonstrate your skills.
Showcase Problem-Solving Skills: Since the role involves resolving client problems, include examples of how you've successfully tackled technical issues in the past. This will show your ability to handle challenges effectively.
Tailor Your Application: Customize your cover letter to reflect your understanding of the company’s needs and how your background aligns with their goals. Mention your enthusiasm for providing excellent customer service and technical support.
How to prepare for a job interview at Parallel Consulting
✨Show Your Technical Skills
Be prepared to discuss your experience with hardware and software installations, repairs, and maintenance. Highlight specific examples where you successfully resolved technical issues or improved service delivery.
✨Demonstrate Customer Service Excellence
Since the role involves direct interaction with clients, share instances where you went above and beyond to ensure customer satisfaction. Emphasize your ability to communicate complex technical information in an understandable way.
✨Collaborative Mindset
The job requires working closely with technical colleagues. Be ready to talk about how you have collaborated with team members in the past to solve problems or improve processes. This shows that you can work well in a team environment.
✨Proactive Problem Solving
Discuss your approach to identifying and resolving systemic issues. Provide examples of how you have proactively supported your team or suggested improvements that enhanced service delivery.
