Sales and Marketing Coordinator in Somersham

Paragraf's patented contamination‑free deposition technology delivers game‑changing opportunities for the commercialisation of graphene by allowing the manufacture of high‑purity graphene layers at scale. Building on our proprietary graphene process, we are the first company in the world to mass‑produce graphene‑based electronic devices using standard semiconductor processes, enabling high‑performance, cost‑effective manufacturing. The company not only specialises in the production of high‑purity graphene but also its seamless integration into ready‑to‑use products that can be quickly adopted by our customers and partners to support the advancement of their own technologies. At Paragraf we are committed to materially transforming electronics through the development of high‑purity graphene and other two‑dimensional materials products that will facilitate massive improvements in performance and significant reduction in the energy requirements and carbon footprints of technologies across all aspects of life. Paragraf is a global company with separate R&D and manufacturing sites near Cambridge in the UK, an applications development lab in San Diego, USA, with subsidiary offices serving the APAC region in Shanghai, China and Abu Dhabi, UAE.

The Role

• Proactively support commercial activities by ensuring customer enquiries and orders are efficiently managed, processed and delivered and all data relevant to commercial activities is recorded correctly and kept up to date, with the CRM reporting and functionalisation utilised in full.
• Coordinate with teams across the Company as required to facilitate good customer outcomes, ensuring proactive communication with internal teams as well as liaising with customers/partners to keep them informed as required and talking to potential customers to establish interest and requirements.
• Support marketing activities which drive commercial success and support product and brand interest and engagement.

Role Responsibilities

• Ensure commercial activities are recorded and the CRM is up to date at all times and reflect sales and marketing operations as well as enabling reporting to meet requirements.
• Proactively talk to potential customers/leads to introduce Paragraf's products and services to generate interest and create qualified sales opportunities.
• Ensure sales order coordination is timely and accurate and manufacturing operations are fully advised of demand and customer specific requirements as appropriate. This includes web sales activities.
• Support proactive customer relations activities to ensure customers are fully informed throughout the order and delivery process but also take ownership when there are issues, coordinating with colleagues to ensure issues are resolved without compromising relationships internally or externally.
• Support marketing activities to ensure Paragraf's products and services are visible and engaging, with awareness and interest raised with relevant sectors and potential customers.
• Generate relevant data reports (monthly and weekly and ad hoc) to support commercial operations as required or requested.
• Coordinate communication with colleagues with information and reporting to ensure information flow is accurate and timely, raising concerns or information of particular relevance as required.
• Support commercial activities by coordinating visits, meetings, and assist the development of relevant commercial presentations as required.
• Provide administrative and project management support to the Commercial Team as required to ensure optimal services to customers and partners at all times.
• Complete other duties commensurate with the role's level as requested by your team leader or manager.

Requirements

What we're looking for

• A good standard of education level and relevant administration qualifications would be an advantage but is not essential.
• Capability to broadly grasp scientific concepts and technologies.

• Experience in developing and delivering comprehensive sales support activities, ideally in a technology manufacturing environment, with a proven track record of delivering good service and customer satisfaction proactively and efficiently.
• Experience of working with technical and commercial teams to plan and deliver product to customers efficiently.
• Experience of working with CRM and ERP systems and interrogating them for relevant and accurate data as well as highly proficient in Microsoft Office suite.
• Ability to work on your own initiative, proactively resolving issues through liaison and coordination internally and externally as appropriate, managing your own workload to ensure efficiency and timely operations.
• Strong organisational skills to ensure clarity of requirements and operational status at all times, and experience of coordinating with teams internally to deliver excellent customer service.

• Strong organisational and time management skills to ensure customers and potential customers receive the best possible service at all times.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy are essential.

• Excellent communication skills with the confidence to contribute and encourage ideas generation to senior management.
• Effectively communicate technical information, and to report on status of work in a timely manner to senior management.
• Ability to present information clearly and appropriately for the audience.

• Respect and adherence to confidentiality and critical matters.
• Responsible for ensuring a safe and healthy work environment by complying with company policies and processes and all relevant regulations including the use of PPE, as appropriate to the level and scope of the role. This includes participation in health and safety training and reporting of any potential hazards or breaches of safety protocols in the appropriate manner.
• UK driving licence.

Benefits

At Paragraf we are constantly looking for new ways to support and reward our team. This is our current list of benefits, they are subject to change and review.

• Group Personal Pension Plan – Employer contribution 5%, Employee contribution minimum 4%
• Private health insurance on completion of probation
• Share Option scheme
• Death in service of 3 times salary and income protection on completion of probation
• 25 days holiday, plus bank holidays, and the chance to ‘purchase’ up to 5 additional days each year
• Personal and Professional Development Plans and support
• Employee Assistance Programme
• Cycle to work scheme
• Electric Vehicle Lease Scheme
• Payroll Giving scheme