Sales and Marketing Coordinator

Proactively support commercial activities by ensuring customer enquiries and orders are efficiently managed, processed and delivered. All data relevant to commercial activities is recorded correctly and kept up to date, with the CRM reporting and functionalisation utilised in full.

Coordinate with teams across the Company as required to facilitate good customer outcomes, ensuring proactive communication with internal teams as well as liaising with customers/partners to keep them informed and talking to potential customers to establish interest and requirements.

Support marketing activities which drive commercial success and support product and brand interest and engagement.

• Ensure Commercial activities are recorded and the CRM is up to date at all times, reflecting sales and marketing operations and enabling reporting to meet requirements.
• Proactively talk to potential customers/leads to introduce Paragraf's products and services to generate interest and create qualified sales opportunities.
• Ensure sales order coordination is timely and accurate, and manufacturing operations are fully advised of demand and customer-specific requirements as appropriate, including web sales activities.
• Support proactive customer relations activities to ensure customers are fully informed throughout the order and delivery process, taking ownership when there are issues and coordinating with colleagues to resolve them without compromising relationships.
• Support marketing activities to ensure Paragraf's products and services are visible and engaging, raising awareness and interest with relevant sectors and potential customers.
• Generate relevant data reports (monthly, weekly, and ad hoc) to support commercial operations as required or requested.
• Coordinate communication with colleagues with information and reporting to ensure accurate and timely information flow, raising concerns or relevant information as required.
• Support commercial activities by coordinating visits, meetings, and assisting in the development of relevant commercial presentations as required.
• Provide administrative and project management support to the Commercial Team as required to ensure optimal services to customers and partners at all times.
• Complete other duties commensurate with the role's level as requested by your team leader or manager.

Education and Qualifications

• A good standard of education level and relevant administration qualifications would be an advantage but is not essential.
• Capability to broadly grasp scientific concepts and technologies.

Experience

• Experience in developing and delivering comprehensive sales support activities, ideally in a technology manufacturing environment, with a proven track record of delivering good service and customer satisfaction proactively and efficiently.
• Experience of working with technical and commercial teams to plan and deliver products to customers efficiently.
• Experience of working with CRM and ERP systems and interrogating them for relevant and accurate data, as well as being highly proficient in Microsoft Office suite.
• Ability to work on your own initiative, proactively resolving issues through liaison and coordination internally and externally, managing your own workload to ensure efficiency and timely operations.
• Strong organisational skills to ensure clarity of requirements and operational status at all times, with experience of coordinating with teams internally to deliver excellent customer service.

Skills and Knowledge

• Strong organisational and time management skills to ensure customers and potential customers receive the best possible service at all times.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy are essential.

Communication

• Excellent communication skills with the confidence to contribute and encourage ideas generation to senior management.
• Effectively communicate technical information and report on the status of work in a timely manner to senior management.
• Ability to present information clearly and appropriately for the audience.

Additional Factors

• Respect and adherence to confidentiality and critical matters.
• Responsible for ensuring a safe and healthy work environment by complying with company policies and processes and all relevant regulations, including the use of PPE, as appropriate to the level and scope of the role. This includes participation in health and safety training and reporting of any potential hazards or breaches of safety protocols in the appropriate manner.
• UK Driving licence.

At Paragraf we are constantly looking for new ways to support and reward our team. This is our current list of benefits, they are subject to change and review:

• Group Personal Pension Plan - Employer contribution 5%, Employee contribution minimum 4%.
• Private health insurance on completion of probation.
• Share Option scheme.
• Death in service of 3 times salary and income protection on completion of probation.
• 25 days holiday, plus bank holidays, and the chance to 'purchase' up to 5 additional days each year.
• Personal and Professional Development Plans and support.
• Employee Assistance Programme.
• Cycle to work scheme.
• Electric Vehicle Lease Scheme.
• Payroll Giving scheme.