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For Companies At a Glance
- Tasks: Support young people in crisis with compassionate, person-centred interventions.
- Company: Join a dedicated team focused on youth mental health and wellbeing.
- Benefits: Competitive pay, ongoing training, and a supportive work environment.
- Why this job: Make a real difference in the lives of young people during their toughest times.
- Qualifications: Experience with young people in crisis and strong communication skills required.
- Other info: Flexible hours, casual dress, and opportunities for career progression.
About Us
We are committed to supporting young people through the most challenging moments of their lives. We believe that no one should face a mental health crisis alone. Our team provides compassionate, responsive, and youth-centered support for individuals aged 11-17 experiencing acute emotional distress or mental health difficulties.
The Role
We are seeking an empathetic, resilient, and proactive Crisis Support Worker to be part of our specialist team supporting a vulnerable young person. You will play a vital role in delivering high-quality, person-centered crisis interventions to young people as part of a 24/7 support package. You’ll work directly with young people experiencing emotional or psychological crises, helping them feel heard, supported, and safe. This role is fast-paced, emotionally demanding, and incredibly rewarding.
Key Responsibilities
- Support Daily Living and Routines: Encourage engagement in daily routines and activities that promote stability, structure, and wellbeing within the home. Plan and participate in various activities and fun days out to promote social and recreational development.
- Provide Therapeutic Support and Guidance: Use evidence-based techniques (e.g. grounding, emotional regulation strategies) to support recovery and help build the young person’s resilience. Prioritise the safety and security of the young person at all times.
- Maintain Accurate Records: Document all incidents, interventions, and communications in accordance with safeguarding, legal, and requirements for the organisation.
- Participate in Supervision and Training: Engage in regular supervision, reflective practice, and mandatory training to maintain professional standards and emotional resilience.
- Transporting the Young Person: Ensuring the young person is taken to appointments, activities or education as accordingly.
- Work Collaboratively with Key Stakeholders: Liaise with external professionals (e.g. CAMHS, social workers, emergency services) to ensure coordinated care and appropriate escalation when needed.
Could you be the right fit for us?
- Do you have experience working with young people in crisis or with complex mental health needs?
- Do you have strong communication skills and the ability to remain calm under pressure?
- Do you believe every young person deserves to feel safe, supported, and have a true sense of belonging?
- Do you have an understanding of trauma-informed and person-centered approaches?
- Are you flexible with your working rota and will be able to work evenings, weekends and at short notice?
- Do you hold a full UK driving license and have access to your own vehicle?
Experience within prison services, secure setting or hospital would be a bonus as well as mental health, youth work, social care, or psychology qualifications. If you have answered yes, please apply as we would love to hear from you!
What We Offer
- A supportive, inclusive, and trauma-informed working environment
- A competitive hourly rate with great opportunities for progression
- Ongoing professional development and training
- Regular supervision and reflective practice sessions
- Opportunity to make a tangible difference in the lives of young people
- Casual dress – Wear something that is comfy, appropriate, and allows you to complete the job to the best of your ability
- Referral bonus packages – We want to give back to you as a support staff, recommend a friend when you come on board for a great referral bonus
Apply Now
Join a team that believes in hope, compassion, and resilience. If you’re passionate about making a difference for young people when they need it most, we want to hear from you. This post is subject to an enhanced Disclosure and Barring Service (DBS) check due to the nature of the role, which involves working with vulnerable young people. Safeguarding and promoting the welfare of young people is a priority, and all applicants will be expected to share this commitment.
Support Worker in Billingham employer: Paragon Social Care
Contact Detail:
Paragon Social Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Worker in Billingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the mental health field or related sectors. You never know who might have a lead on a Support Worker role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Support Worker positions and practice your responses. Show off your empathy and resilience, and don’t forget to highlight your experience with young people in crisis.
✨Tip Number 3
Be proactive! If you see a job posting that excites you, apply through our website right away. Don’t wait for the perfect moment; sometimes, just putting yourself out there is what gets you noticed.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Support Worker in Billingham
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your experiences and what drives you to support young people.
Tailor Your Application: Make sure to read the job description carefully and highlight how your skills and experiences align with what we’re looking for. Show us that you understand the role and how you can make a difference!
Share Relevant Experiences: If you've worked with young people in crisis or have experience in mental health, make sure to include those examples. We love hearing about your past roles and how they’ve prepared you for this position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Paragon Social Care
✨Know Your Stuff
Make sure you understand the role of a Support Worker, especially in the context of young people's mental health. Familiarise yourself with trauma-informed and person-centred approaches, as well as evidence-based techniques like grounding and emotional regulation strategies. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Show Your Empathy
During the interview, demonstrate your empathetic nature. Share personal experiences or examples from previous roles where you supported young people in crisis. Highlight how you listened to their needs and provided the right support. This will showcase your ability to connect with vulnerable individuals and reassure the interviewers that you can create a safe space for them.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Prepare by thinking of specific situations where you had to manage a crisis or support someone in distress. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask insightful questions about the team, training opportunities, or the organisation's approach to supporting young people. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to learn more about how you can contribute to their mission.
