Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support learners through the pre-enrolment process and ensure a smooth sign-up experience.
- Company: Join Paragon Skills, a top-rated training provider with a passion for education.
- Benefits: Competitive salary, supportive team, and opportunities for personal growth.
- Other info: Be part of a recognised team in a rewarding role with excellent career prospects.
- Why this job: Make a real difference in learners' lives while working in a dynamic environment.
- Qualifications: GCSEs in English and Maths, strong communication skills, and a positive attitude.
The predicted salary is between 25330 - 25330 £ per year.
Express your interest in joining our Customer Success Team as an Enrolment Support Advisor. At Paragon Skills, we are driven by a passion for delivering exceptional teaching and learning experiences to every learner, every time. Our team of handpicked, trusted professionals bring their expertise and commitment to everything they do. If you're inspired to help others succeed and want to be part of a remarkable customer success team, we would love to have you on board.
About Us: We are an Ofsted Grade 2 "Good" rated provider, recognized as one of the top 5 training providers and named one of the Top 9 Best Places to Work! With a deep commitment to the Care and Education Sector, we deliver meaningful learning interactions to thousands of learners and employers nationwide.
Location: Bristol Origin Workspace - 40 Berkeley Square, Bristol BS8 1HP
Salary: £25,330
Hours: 36.5 hours a week - Monday to Friday
We are looking for expressions of interest for future roles as we grow our team of Enrolment Support Advisors in Bristol. As an ESA you will be responsible for ensuring a smooth and engaging pre-enrolment experience for our learners and employers. You will support them throughout the sign-up process, guaranteeing all enrolment requirements are met and the learning journey begins on the right foot. This role plays a key part in delivering excellent service in line with Paragon Skills' core values, providing a welcoming and informative start to their qualification journey.
Key Responsibilities:
- Provide a comprehensive pre-enrolment service for learners and employers, assisting with the self-registration process.
- Book learners and employers onto induction and enrolment sessions via a centralised diary.
- Schedule and manage enrolment sessions to ensure a positive experience for all.
- Guide learners and employers through the pre-enrolment process, answering questions and resolving any concerns.
- Assist Business Development Managers (BDMs) and Operations colleagues to support smooth pre-employment and enrolment stages.
- Check and verify educational certificates, and help exempt learners from Functional Skills where applicable.
- Support learners with assisted learning needs by referring them to the appropriate department.
- Ensure employers provide necessary documentation, such as liability insurance, and keep track of this information.
- Follow up on any barriers preventing a learner from progressing onto their apprenticeship.
- Discuss English and Maths support with learners and guide them through initial assessments.
- Foster positive working relationships with colleagues and other key stakeholders.
- Manage shared inboxes and ensure all follow-up actions are taken promptly.
What We're Looking For:
- Grade A-C GCSE in English and Maths (or equivalent).
- Level 2 Information, Advice, and Guidance qualification (or willingness to acquire).
- Strong attention to detail and high data accuracy.
- Comfortable with IT systems, including PDFs, Google Suite, and MS Office (Word, Excel, Outlook).
- Experience in delivering quality service and meeting targets.
- Ability to work in line with GDPR and data protection regulations.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build rapport.
- Self-motivated, with a positive attitude and ability to meet deadlines.
Enrolment Support Advisor - Expression of interest employer: Paragon Skills
Contact Detail:
Paragon Skills Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enrolment Support Advisor - Expression of interest
✨Tip Number 1
Network like a pro! Reach out to current employees at Paragon Skills on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role as an Enrolment Support Advisor.
✨Tip Number 2
Prepare for the interview by understanding the company’s values and mission. Since Paragon Skills is all about exceptional teaching and learning, think of examples from your past that showcase your commitment to helping others succeed.
✨Tip Number 3
Practice your communication skills! As an ESA, you'll need to guide learners and employers through the enrolment process. Role-play with a friend to get comfortable answering questions and resolving concerns.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our amazing Customer Success Team.
We think you need these skills to ace Enrolment Support Advisor - Expression of interest
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping others shine through. We want to see that you're genuinely excited about the role and how you can contribute to our Customer Success Team.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background aligns with the responsibilities of an Enrolment Support Advisor, so don’t hold back!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications better.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for future roles as we grow our team in Bristol.
How to prepare for a job interview at Paragon Skills
✨Know the Company Inside Out
Before your interview, take some time to research Paragon Skills. Understand their values, mission, and what makes them a top training provider. This will not only help you answer questions more effectively but also show your genuine interest in being part of their Customer Success Team.
✨Prepare for Common Questions
Think about the key responsibilities of an Enrolment Support Advisor and prepare answers for common interview questions. For instance, be ready to discuss how you would handle a learner's concerns during the enrolment process or how you ensure data accuracy when managing documentation.
✨Showcase Your Communication Skills
As this role requires excellent verbal and written communication skills, practice articulating your thoughts clearly. You might even want to prepare a brief example of a time you successfully built rapport with a client or resolved a challenging situation.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the onboarding process for new hires, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the team.