Enrolment Support Advisor

We are driven by a passion for delivering exceptional teaching and learning experiences to every learner, every time, and our team of handpicked, trusted professionals bring their expertise and commitment to everything they do. If you're inspired to help others succeed and enjoy building relationships with learners and employers, we would love to have you on board.

Location:

Bristol office based (within Origin Workspace near the Clifton Triangle - 40 Berkeley Square, Bristol BS8 1HP)

Salary:

£25,000 - £26,500 plus commission.

In addition to your basic salary, you'll have the opportunity to earn monthly commission based on performance. Commission is linked to achieving a minimum of 90% of enrolment targets, converting booked learners into apprenticeship starts within the same month and maintaining quality and compliance standards.

Hours:

36.5 hours a week, Monday to Friday

Due to continued growth, we are looking for an Enrolment Support Advisor to join our Paragon Skills Bristol-based team. As an ESA, you will be responsible for supporting learners and employers through the enrolment journey, from enquiry through to apprenticeship start.

You will play a key role in converting learner bookings into apprenticeship starts while ensuring all funding, compliance and enrolment requirements are met. This role combines learner engagement, customer service and target-driven activity, with a strong focus on compliance, accuracy and delivering an excellent experience for every learner.

Key Responsibilities:

• Provide a comprehensive pre-enrolment service for learners and employers, supporting them through the registration and onboarding process
• Contact prospective learners and employers to progress apprenticeship applications and convert bookings into confirmed starts
• Book learners and employers onto induction and enrolment sessions via a centralised diary
• Schedule and manage enrolment sessions to ensure a positive experience for all learners
• Work towards individual and team targets for learner starts, conversion rates and service delivery KPIs
• Guide learners and employers through the enrolment process, answering questions and resolving any concerns
• Work closely with Business Development Managers (BDMs) and Operations colleagues to ensure a smooth journey from sign-up to apprenticeship start
• Check and verify educational certificates and support Functional Skills exemption processes where applicable
• Complete thorough funding eligibility and compliance checks in line with ESFA and internal requirements
• Review and verify supporting documentation including identification, Biometric Residence Permits (BRPs), Share Codes and Right to Work evidence where required
• Maintain accurate learner records and ensure all evidence meets funding and audit requirements
• Take a patient, professional and inclusive approach when supporting learners from a range of backgrounds and with varying support needs; ensuring they understand the enrolment process, apprenticeship requirements and funding eligibility criteria
• Identify and follow up on any barriers preventing learners from progressing onto their apprenticeship programme
• Discuss English and Maths support with learners and guide them through initial assessments where required
• Support learners with additional learning needs by making appropriate referrals and signposting available support
• Ensure employers provide all required documentation, such as liability insurance, and maintain accurate records
• Manage shared inboxes and ensure all follow-up actions are completed promptly
• Maintain compliance with GDPR, ESFA funding rules and internal quality standards
• Foster positive working relationships with colleagues, learners, employers and key stakeholders

What We're Looking For

• Grade 4-9 GCSE in English and Maths (A-C or equivalent)
• Level 2 Information, Advice and Guidance qualification, or willingness to work towards it
• Experience working within apprenticeships, education, recruitment, admissions, sales support or a target-driven customer service environment
• Experience working towards individual or team targets and KPIs
• Strong attention to detail and a commitment to compliance and accuracy
• Experience checking and processing documentation in line with regulatory, funding or compliance requirements
• Ability to understand and apply funding eligibility criteria and enrolment procedures
• Confidence supporting learners from a range of backgrounds, including learners who may require additional language support
• Excellent verbal and written communication skills
• Strong interpersonal skills with the ability to build rapport quickly and professionally
• Comfortable using IT systems, including PDFs, Google Suite and Microsoft Office
• Ability to work in line with GDPR and data protection regulations
• Highly organised, self-motivated and able to manage a varied workload
• A positive, patient and learner-focused approach
• Strong time management skills and the ability to meet deadlines while maintaining quality standards

We are proud to offer a suite of benefits that are handpicked for you:

• 25 days annual leave increasing with length of service, plus 8 bank holidays
• Holiday purchase scheme
• Up to 3 days of paid volunteering leave and corporate conscience initiatives
• Recognition and long service awards to celebrate our colleagues
• Perkbox - a suite of discounts, lifestyle benefits and wellbeing tools
• 3% matched employer pension contribution
• Regular team meetings and 1:1s
• Enhanced maternity leave after 2 years' service
• Income protection and Life Assurance
• Recommend a colleague incentive scheme, with up to £500 for successful referrals
• CPD and training opportunities
• 4pm Friday finish
• A supportive team environment with a great culture
• Employee Assistance Programme and access to a dedicated People Team

Our Commitment to Inclusion

Paragon Skills is a Disability Confident Employer and operates a guaranteed interview scheme for eligible applicants who meet the minimum criteria.

We're committed to creating an inclusive workplace where everyone has the opportunity to thrive, regardless of their background, identity or circumstances.

As part of our commitment to safer recruitment, successful applicants may be subject to DBS and other appropriate checks relevant to working with children and vulnerable adults.

Why This Role?

Because more learners than ever are choosing Paragon Skills to start their apprenticeship journey.

As demand continues to grow, we’re investing in our Enrolment team to ensure every learner receives a welcoming, professional and compliant onboarding experience from day one.

This role offers the opportunity to make a real impact by helping learners take the next step in their career while ensuring all funding and compliance requirements are met. You’ll work closely with learners, employers and internal teams to remove barriers, support successful enrolments and create a positive first impression of Paragon Skills.

The Knovia Group is committed to safeguarding, protecting and promoting the welfare of learners, children, young people and vulnerable adults. Safeguarding is everyone's responsibility.

We expect all colleagues to share this commitment and to contribute to a culture where people feel safe, respected and able to achieve their potential. As part of our safer recruitment processes, appropriate pre-employment checks, including DBS, right to work, reference and social media checks where required, will be undertaken.

We're a Disability Confident Employer and have a guaranteed interview scheme in place to ensure that nobody is overlooked or discriminated against because of their disability. If you meet the minimum criteria when you apply and you have informed us in your application that you have a disability, you will be guaranteed an interview for that role.

If you enjoy working with people, take pride in delivering a great customer experience and understand the importance of balancing learner support with compliance and performance targets, we’d love to hear from you.

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