At a Glance
- Tasks: Support learners and employers through the pre-enrolment process, ensuring a smooth experience.
- Company: Join Paragon Skills, a top-rated training provider with a passion for education.
- Benefits: Competitive salary, supportive team, and opportunities for personal growth.
- Other info: Be part of a recognised team in a rewarding role with excellent career prospects.
- Why this job: Make a real difference in learners' lives while working in a dynamic environment.
- Qualifications: GCSEs in English and Maths, strong communication skills, and a positive attitude.
The predicted salary is between 25330 - 25330 £ per year.
Express your interest in joining our Customer Success Team as an Enrolment Support Advisor at Paragon Skills. We are driven by a passion for delivering exceptional teaching and learning experiences to every learner, every time. Our team of handpicked, trusted professionals bring their expertise and commitment to everything they do. If you’re inspired to help others succeed and want to be part of a remarkable customer success team, we would love to have you on board.
About Us: We are an Ofsted Grade 2 "Good" rated provider, recognized as one of the top 5 training providers and named one of the Top 9 Best Places to Work! With a deep commitment to the Care and Education Sector, we deliver meaningful learning interactions to thousands of learners and employers nationwide.
Location: Bristol Origin Workspace - 40 Berkeley Square, Bristol BS8 1HP
Salary: £25,330
Hours: 36.5 hours a week - Monday to Friday
We are looking for expressions of interest for future roles as we grow our team of Enrolment Support Advisors in Bristol. As an ESA you will be responsible for ensuring a smooth and engaging pre-enrolment experience for our learners and employers. You will support them throughout the sign-up process, guaranteeing all enrolment requirements are met and the learning journey begins on the right foot. This role plays a key part in delivering excellent service in line with Paragon Skills' core values, providing a welcoming and informative start to their qualification journey.
Key Responsibilities:
- Provide a comprehensive pre-enrolment service for learners and employers, assisting with the self-registration process.
- Book learners and employers onto induction and enrolment sessions via a centralised diary.
- Schedule and manage enrolment sessions to ensure a positive experience for all.
- Guide learners and employers through the pre-enrolment process, answering questions and resolving any concerns.
- Assist Business Development Managers (BDMs) and Operations colleagues to support smooth pre-employment and enrolment stages.
- Check and verify educational certificates, and help exempt learners from Functional Skills where applicable.
- Support learners with assisted learning needs by referring them to the appropriate department.
- Ensure employers provide necessary documentation, such as liability insurance, and keep track of this information.
- Follow up on any barriers preventing a learner from progressing onto their apprenticeship.
- Discuss English and Maths support with learners and guide them through initial assessments.
- Foster positive working relationships with colleagues and other key stakeholders.
- Manage shared inboxes and ensure all follow-up actions are taken promptly.
What We’re Looking For:
- Grade A-C GCSE in English and Maths (or equivalent).
- Level 2 Information, Advice, and Guidance qualification (or willingness to acquire).
- Strong attention to detail and high data accuracy.
- Comfortable with IT systems, including PDFs, Google Suite, and MS Office (Word, Excel, Outlook).
- Experience in delivering quality service and meeting targets.
- Ability to work in line with GDPR and data protection regulations.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build rapport.
- Self-motivated, with a positive attitude and ability to meet deadlines.
Enrolment Support Advisor employer: Paragon Skills
At Paragon Skills, we pride ourselves on being a top-rated training provider, dedicated to fostering a supportive and dynamic work environment in Bristol. Our commitment to employee growth is reflected in our recognition as one of the Top 9 Best Places to Work, where you will have the opportunity to make a meaningful impact in the Care and Education Sector while enjoying a collaborative culture that values your contributions. Join us and be part of a passionate team that is committed to delivering exceptional experiences for learners and employers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Enrolment Support Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Paragon Skills. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Paragon Skills before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Enrolment Support Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Paragon Skills:Your cover letter is your chance to shine! Tell us why you want to work at Paragon Skills specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Paragon Skills!
How to prepare for a job interview at Paragon Skills
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
