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- Tasks: Be the friendly face of our dental practice, welcoming patients and managing appointments.
- Company: Join a well-established dental practice with a focus on patient care and teamwork.
- Benefits: Gain valuable experience, earn while you learn, and secure a Level 2 Customer Service qualification.
- Why this job: Make a positive impact on patients' experiences and develop essential customer service skills.
- Qualifications: Strong communication skills and attention to detail are a must.
- Other info: Potential for a full-time role after completing the apprenticeship.
Job Description
As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, and standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.
Customer Service
- Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside.
- Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner, always communicating about waiting times.
- Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed.
- Booking and amending appointments, answering the phone, updating patient records.
- To answer the telephone promptly and in the prescribed manner.
- Ensure that the answer machine messages are switched on and off at the relevant times of the day.
- Check the telephone for messages that may have been left and return the calls as required.
- Ensure the reception emails are checked frequently and all emails responded to.
- Accurately update and protect patient information including on the patient electronic database.
- Book next appointments before the patient leaves the practice.
- Ensure you contact the patients regarding their upcoming appointment, including courtesy calls.
- Ensure that the appointment system is efficient and accurate.
- Ensure the appointments books are kept full as possible.
- Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments.
- Accessing sensitive information whilst always maintaining patient confidentiality.
- Ensuring patients are aware of the dental services and products we offer.
- Build and nurture great working relationships with the Clinical team and Practice team.
- Be actively involved in the smooth running of the practice by working well with the practice team.
- Supporting Dental Nurse duties and tasks (if GDC registered/Immunised) as and when necessary for the efficient operation of the practice.
- Work at other practice locations from time to time as required.
- To log out of SFD when leaving the reception desk.
- Role model the Riverdale Values “We Care About People, We Practice with Integrity and We Like Different”.
Administration
- Keep the reception area and waiting room clean and tidy.
- Record lab work back when returned to the practice from the lab.
- Send out “Failed to attend” letters the same day to the relevant patients.
- Record and send out patient recalls.
- Manage open courses as directed by the Practice Manager.
- Organise stock supplies and control for reception.
- Remove safely any hazards from the waiting area (e.g., stock deliveries).
- Ensure all relevant forms for NHS and private are completed.
- Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner.
- Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day).
- Ensure that the toilets are checked daily and are clean and tidy and stocked sufficiently for the day.
- Attend and participate in practice meetings.
Skills Required
- Communication skills
- IT skills
- Attention to detail
Training
Founded in 1974, we\’ve been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.
Prospects
Possibility of a full time role after the completion of the Apprenticeship.
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Dental Receptionist Apprenticeship (Customer Service) - Newcastle employer: Paragon Skills
Contact Detail:
Paragon Skills Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dental Receptionist Apprenticeship (Customer Service) - Newcastle
✨Tip Number 1
First impressions matter! When you walk into that interview, make sure to smile and greet everyone warmly. It sets a positive tone and shows you’re ready to create a welcoming atmosphere for patients.
✨Tip Number 2
Practice your communication skills! Role-play common scenarios you might face as a dental receptionist, like answering the phone or booking appointments. This will help you feel more confident and prepared when it counts.
✨Tip Number 3
Show off your attention to detail! During the interview, mention specific examples of how you’ve kept things organised in previous roles. This will demonstrate that you can manage patient records and appointment systems efficiently.
✨Tip Number 4
Don’t forget to ask questions! Show your interest in the practice by asking about their values and how they support their team. It’s a great way to connect and show that you’re genuinely interested in being part of their team.
We think you need these skills to ace Dental Receptionist Apprenticeship (Customer Service) - Newcastle
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you’d be a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the role of Dental Receptionist. Highlight any customer service experience you have and how it relates to creating a welcoming environment for patients. We love seeing relevant examples!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our values there.
How to prepare for a job interview at Paragon Skills
✨Know Your Role
Before the interview, make sure you understand what a dental receptionist does. Familiarise yourself with the key responsibilities like booking appointments, managing patient records, and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a dental receptionist, communication is key. Practice answering common interview questions clearly and concisely. You might even want to role-play with a friend or family member to get comfortable with speaking about your experiences and how they relate to the job.
✨Showcase Your Attention to Detail
In this role, attention to detail is crucial. Be prepared to discuss examples from your past where you've demonstrated this skill, whether it’s managing schedules or ensuring patient confidentiality. Highlighting these experiences will show that you can handle the responsibilities of the position.
✨Emphasise Teamwork
The job involves working closely with the clinical team and other staff members. Be ready to share examples of how you've successfully collaborated with others in previous roles or projects. This will demonstrate that you can contribute positively to the practice's environment.
