At a Glance
- Tasks: Engage with customers, provide solutions, and enhance their journey in a hybrid role.
- Company: Join Babington, a company dedicated to creating better futures through exceptional customer experiences.
- Benefits: Enjoy flexible working, part-time hours, and the chance to make a real impact.
- Why this job: Be a trusted advisor, build relationships, and contribute to a positive customer experience.
- Qualifications: Excellent communication skills and a passion for problem-solving are essential.
- Other info: Work from our new Derby office at least once a week.
The predicted salary is between 12000 - 16000 £ per year.
Location: Hybrid - minimum of 1 day per week from our new Derby office (Pride Park)
Salary: £14,571
Working days: Part-time 3 days per week
We are looking for a passionate, determined, and engaging individual to join our Customer Experience team and drive a personalized and outstanding customer-centric welcome experience for our stakeholders on a part-time, hybrid basis from our Derby office. In this role, you would act as a trusted advisor, engaging with stakeholders (internal and external) daily. You will identify opportunities to promote solutions through excellent product knowledge and enhance the customer journey to build a legacy and a better future for everyone.
Key elements of this role include:
- Excellent communication skills: Provide exceptional information, advice, and guidance through various communication channels.
- Customer contact: Be the first point of contact, demonstrating passion and a solution-focused mindset to deliver effortless customer experiences.
- Problem solving: Find answers when unsure and follow up with learners.
- Clear communication: Ensure all engagement is friendly, clear, and meaningful to learners and line managers throughout the customer journey.
- Product knowledge: Understand Babington's benefits and solutions, and promote opportunities enthusiastically.
- Monitoring: Manage phone lines and live chat efficiently, adhering to SLAs.
- Client and learner collaboration: Work with key clients and learners to adapt processes and provide reports to advisors and team leaders.
- Relationship building: Establish and maintain rapport with learners and employers to improve retention, success, engagement, and activity levels.
- Event support: Assist with cohort activities, including booking learners onto workshops and ensuring smooth execution.
- Learner processing: Manage learners through EPA, liaise with EPOA, and ensure timely completion of programs.
- Resits and retakes: Book resits or retakes as needed.
- Results communication: Inform Skills coaches of learner results.
- Referral processing: Handle all learner referrals within agreed timescales.
Customer Success Advisor employer: Paragon Skills
Contact Detail:
Paragon Skills Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Advisor
✨Tip Number 1
Familiarise yourself with our products and services. Understanding Babington's benefits and solutions will not only help you in the role but also impress us during your interactions.
✨Tip Number 2
Practice your communication skills. Since you'll be the first point of contact for customers, being able to convey information clearly and engagingly is crucial.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples where you've successfully resolved issues for customers or colleagues, as this will demonstrate your solution-focused mindset.
✨Tip Number 4
Build rapport with potential stakeholders. Networking with individuals in similar roles or industries can provide insights and connections that may benefit your application.
We think you need these skills to ace Customer Success Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Success Advisor role. Emphasise your communication skills, problem-solving abilities, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the company's mission. Mention specific examples of how you've provided exceptional customer experiences in the past.
Highlight Product Knowledge: In your application, demonstrate your understanding of Babington's benefits and solutions. Show enthusiasm for promoting these opportunities and how you can enhance the customer journey.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Paragon Skills
✨Showcase Your Communication Skills
As a Customer Success Advisor, excellent communication is key. During the interview, demonstrate your ability to convey information clearly and effectively. Use examples from past experiences where you successfully communicated with customers or colleagues.
✨Highlight Problem-Solving Abilities
Be prepared to discuss specific instances where you've tackled challenges or resolved customer issues. This role requires a solution-focused mindset, so showcasing your problem-solving skills will impress the interviewers.
✨Demonstrate Product Knowledge
Familiarise yourself with Babington's benefits and solutions before the interview. Showing that you understand their offerings and can enthusiastically promote them will set you apart as a candidate who is genuinely interested in the role.
✨Emphasise Relationship Building
This position involves establishing rapport with learners and employers. Share examples of how you've built strong relationships in previous roles, focusing on your ability to engage and retain clients or customers.