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For Companies At a Glance
- Tasks: Help customers with their insurance needs and build great relationships over the phone.
- Company: Join a leading contact centre in Upminster with a vibrant team culture.
- Benefits: Enjoy smart casual dress, on-site parking, and fun incentives.
- Why this job: Kickstart your career with extensive training and the chance to make a real difference.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Complete a 12-month apprenticeship and unlock full-time job opportunities.
Overview
Do you have a passion for helping people, love talking on the phone, then this is the job for you! A great opportunity has arisen due to the vast expansion of the contact centre and we are currently looking for ambitious and vibrant apprentices to join our established team based in Upminster, Essex.
All our current agents are trained on multiple call campaigns that we manage for the largest insurers in the UK. The apprentices will have the opportunity to join our team, have extensive training in all call campaigns that we manage, giving the apprentices the chance to work on varied products. We have a bespoke CRM system which they will be given full training of how to use.
Responsibilities
- Calling insurance applications as they fall in our live CRM system.
- Building relationship with the applicants, to ensure their experience is of the highest quality.
- Filtering the applicants insurance needs and connecting them to the correct insurer.
- Managing applicants call needs, such as booking call backs, in some cases being able to offer them multiple brokers to receive quotations.
- Ensuring the CRM system is updated with relevant notes, that may be relevant to the insurer.
- Using your communication skills to to connect the client with the Broker with a seamless transition
Benefits
- On site parking available
- Smart casual dress code
- Call Transfer Bonus schemes
- We are always running fun incentives, for example leaving early or other small rewards
Skills Required
- Communication skills
- IT skills
- Attention to detail
Training
Founded in 1974, we\’ve been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.
Prospects
Possibility of a full time role after the completion of the Apprenticeship.
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Customer Service Apprenticeship - Upminster employer: Paragon Skills
Contact Detail:
Paragon Skills Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprenticeship - Upminster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the contact centre and its values. This will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of talking on the phone, try role-playing with a friend or family member. This will help you feel more confident and ready to handle calls like a pro.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to highlight any experiences where you've successfully communicated with others. This could be anything from customer service roles to group projects at school.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of standing out in the crowd. Plus, it’s super easy to do!
We think you need these skills to ace Customer Service Apprenticeship - Upminster
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for helping people shine through in your application. Mention any relevant experiences where you've made a difference or enjoyed talking to customers, as this will resonate with our team.
Tailor Your CV: Make sure your CV is tailored to the role. Highlight your communication skills and any IT experience you have, as these are key for the Customer Service Apprenticeship. We want to see how you fit into our vibrant team!
Craft a Catchy Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for this apprenticeship. Keep it engaging and personal, and don’t forget to mention why you’re excited about working with us in Upminster!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Paragon Skills
✨Know Your Stuff
Before the interview, make sure you understand the role and the company. Familiarise yourself with their services, especially in the insurance sector. This will help you answer questions confidently and show your genuine interest.
✨Show Off Your Communication Skills
Since this role is all about talking to people, practice your communication skills. Think of examples where you've successfully helped someone or resolved an issue. Be ready to demonstrate how you can build relationships over the phone.
✨Be Ready for Role-Play
You might be asked to participate in a role-play scenario during the interview. Prepare for this by thinking about how you would handle different customer situations. Show that you can think on your feet and adapt to various needs.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or what a typical day looks like. This shows you're engaged and eager to learn more about the apprenticeship and the team.
