Customer Engagement Consultant - Remote (Babington)

At Babington, we are passionate about developing better futures. For over 50 years we’ve partnered with employers to unlock potential through high‑quality apprenticeships and training solutions. Our culture is built around being Curious, Passionate, Brave, Determined and Caring – values that guide how we work together, how we support our learners, and how we partner with customers to deliver real impact. This is an exciting time to join us as we evolve our Customer Engagement strategy to support sustainable growth and deeper, more meaningful employer partnerships.

Responsibilities

• Build and manage strong, long‑term customer relationships, positioning yourself as a trusted advisor.
• Retain and grow existing accounts through repeat business and expanded training solutions.
• Identify, engage and secure new business opportunities within your market vertical.
• Deliver consultative sales conversations that uncover customer needs and align solutions effectively.
• Consistently meet or exceed sales targets and KPIs.
• Represent Babington professionally at networking events, meetings and industry forums.
• Collaborate internally to ensure high‑quality customer experience and successful delivery.

Requirements

• Minimum 12 months’ experience in a sales, business development or account management role, ideally within apprenticeships, funded learning or a regulated training environment.
• Proven track record of consistently meeting or exceeding sales targets and KPIs.
• Experience managing customer accounts, with responsibility for retention, growth and customer satisfaction.
• Strong consultative, solution‑based sales capability, with experience engaging and influencing stakeholders at varying levels of seniority.
• Knowledge of the UK apprenticeship and funded learning landscape, including funding and compliance considerations.
• Ability to identify customer needs, challenges and opportunities and align these to appropriate training solutions.
• Strong relationship‑building, communication and negotiation skills.
• Confident analysing markets, identifying new business opportunities and building a sustainable sales pipeline.
• Highly organised, with the ability to manage multiple accounts and priorities effectively.
• Competent in the use of CRM systems and Microsoft Office applications.

What’s in it for you?

• Babington is an inclusive, welcoming and supportive place to work with a fantastic culture which supports each employee's learning, development and career growth.
• 25 days annual leave and 8 Public Bank Holidays.
• Bupa Healthcare Cash plan; reimbursements for dental, health assessments & prescriptions.
• Additional annual leave purchase scheme to buy up to 5 extra days.
• Babington Rewards; includes cashback, discounts off online and retail stores.
• Commission capped at 150%.

We are a Disability Confident Employer and have a guaranteed interview scheme in place to ensure that nobody is overlooked or discriminated against because of their disability. If you meet the minimum criteria when you apply and you have informed us in your application that you have a disability, you will be guaranteed an interview for that role.

To promote and maintain an inclusive working environment, as part of your application process we will ask you to share data on certain characteristics. These answers will not form part of the selection and recruitment process and will not be shared with anyone outside of the People Team.

Babington is committed to the safeguarding and wellbeing of our learners and colleagues and we implement robust safer recruitment practices to support this. Dependent on the role you are applying for, we may undertake a number of necessary checks to confirm you are suitable to work with children and vulnerable adults, which may include a Disclosure and Barring Service check. We are also committed to promoting equality and inclusion throughout our colleague and learner populations.