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- Tasks: Support learners through the pre-enrolment process and ensure a smooth sign-up experience.
- Company: Join Paragon Skills, a top-rated training provider with a passion for education.
- Benefits: Competitive salary, supportive team, and opportunities for personal growth.
- Why this job: Make a real difference in learners' lives while working in a dynamic environment.
- Qualifications: GCSEs in English and Maths, strong communication skills, and attention to detail.
- Other info: Be part of a recognised team in a rewarding role with excellent career prospects.
The predicted salary is between 25330 - 25330 £ per year.
Express your interest in joining our Customer Success Team as an Enrolment Support Advisor at Paragon Skills. We are driven by a passion for delivering exceptional teaching and learning experiences to every learner, every time. Our team of handpicked, trusted professionals bring their expertise and commitment to everything they do. If you’re inspired to help others succeed and want to be part of a remarkable customer success team, we would love to have you on board.
About Us: We are an Ofsted Grade 2 "Good" rated provider, recognized as one of the top 5 training providers and named one of the Top 9 Best Places to Work! With a deep commitment to the Care and Education Sector, we deliver meaningful learning interactions to thousands of learners and employers nationwide.
Location: Bristol Origin Workspace - 40 Berkeley Square, Bristol BS8 1HP
Salary: £25,330
Hours: 36.5 hours a week - Monday to Friday
We are looking for expressions of interest for future roles as we grow our team of Enrolment Support Advisors in Bristol. As an ESA you will be responsible for ensuring a smooth and engaging pre-enrolment experience for our learners and employers. You will support them throughout the sign-up process, guaranteeing all enrolment requirements are met and the learning journey begins on the right foot. This role plays a key part in delivering excellent service in line with Paragon Skills' core values, providing a welcoming and informative start to their qualification journey.
Key Responsibilities:
- Provide a comprehensive pre-enrolment service for learners and employers, assisting with the self-registration process.
- Book learners and employers onto induction and enrolment sessions via a centralised diary.
- Schedule and manage enrolment sessions to ensure a positive experience for all.
- Guide learners and employers through the pre-enrolment process, answering questions and resolving any concerns.
- Assist Business Development Managers (BDMs) and Operations colleagues to support smooth pre-employment and enrolment stages.
- Check and verify educational certificates, and help exempt learners from Functional Skills where applicable.
- Support learners with assisted learning needs by referring them to the appropriate department.
- Ensure employers provide necessary documentation, such as liability insurance, and keep track of this information.
- Follow up on any barriers preventing a learner from progressing onto their apprenticeship.
- Discuss English and Maths support with learners and guide them through initial assessments.
- Foster positive working relationships with colleagues and other key stakeholders.
- Manage shared inboxes and ensure all follow-up actions are taken promptly.
What We’re Looking For:
- Grade A-C GCSE in English and Maths (or equivalent).
- Level 2 Information, Advice, and Guidance qualification (or willingness to acquire).
- Strong attention to detail and high data accuracy.
- Comfortable with IT systems, including PDFs, Google Suite, and MS Office (Word, Excel, Outlook).
- Experience in delivering quality service and meeting targets.
- Ability to work in line with GDPR and data protection regulations.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build rapport.
- Self-motivated, with a positive attitude and ability to meet deadlines.
Enrolment Support Advisor in Bristol employer: Paragon Skills
Contact Detail:
Paragon Skills Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enrolment Support Advisor in Bristol
✨Tip Number 1
Get to know the company! Research Paragon Skills and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their Customer Success Team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to enrolment support. Think about how you would handle specific scenarios, like guiding a learner through the registration process. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great way to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Enrolment Support Advisor in Bristol
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping others shine through. We want to see how your passion aligns with our mission of delivering exceptional teaching and learning experiences.
Tailor Your CV: Make sure your CV highlights relevant experience that matches the role of Enrolment Support Advisor. Use keywords from the job description to show us you understand what we're looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role in a timely manner.
How to prepare for a job interview at Paragon Skills
✨Know the Company Inside Out
Before your interview, take some time to research Paragon Skills. Understand their mission, values, and what makes them a top training provider. This will not only help you answer questions more effectively but also show your genuine interest in being part of their Customer Success Team.
✨Prepare for Role-Specific Questions
Think about the key responsibilities of an Enrolment Support Advisor and prepare examples from your past experiences that demonstrate your skills in providing excellent customer service, managing enrolment processes, and supporting learners. Be ready to discuss how you would handle specific scenarios related to the role.
✨Showcase Your Communication Skills
As this role requires strong verbal and written communication skills, practice articulating your thoughts clearly. You might be asked to explain complex information simply, so consider how you can demonstrate your ability to build rapport and guide learners through the enrolment process.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, the onboarding process, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.