We're looking for a highly organised and customer-focused Colleague Services Coordinator to join our Business Services team. This is an exciting opportunity for someone who enjoys variety, thrives in a fast-paced environment, and takes pride in delivering exceptional service to colleagues, learners, visitors, and external stakeholders.
As the first point of contact for our Bournemouth centre, you will play a key role in ensuring our facilities, services, and day-to-day operations run smoothly while maintaining a welcoming and professional environment.
Hours: 36.5 hours a week (Monday to Friday)
Salary: £25,330.00
Location: Station Approach, Ashley Rd, Bournemouth BH1 4NB
What You'll Be Doing
- Provide a professional front‑of‑house and reception service for visitors, learners, colleagues, and stakeholders.
- Coordinate maintenance activities and liaise with external contractors and suppliers to ensure facilities remain safe, compliant, and well‑maintained.
- Manage service contracts, including cleaning, waste disposal, fire safety equipment, HVAC, washroom facilities, and workshop equipment.
- Arrange travel, accommodation, meetings, refreshments, and room bookings for colleagues.
- Produce ID badges and issue welcome packs and essential equipment for new starters.
- Support the wider Business Services and People teams with a range of administrative duties.
- Manage incoming and outgoing post, parcel deliveries, and reception enquiries.
- Raise purchase orders and coordinate supplier requirements.
- Order office supplies, uniforms, equipment, furniture, and consumables.
- Carry out health and safety checks, maintain risk assessments, and conduct weekly fire alarm testing.
- Help ensure compliance with Health & Safety, GDPR, and other regulatory requirements.
- Act as a named key holder with occasional responsibility for opening and closing the centre.
- Promote and safeguard the welfare of children and young people at all times.
Benefits
- 25 days annual leave – increasing with length of service and 8 bank holidays
- Holiday purchase scheme
- Up to 3 days of paid volunteering leave and corporate conscience initiatives
- Recognition and long‑service awards to celebrate our colleagues
- PerkBox – a suite of discounts, lifestyle benefits, and wellness tools
- 3% matched Employer Pension contribution
- In‑person team meetings and 1:1s
- Enhanced maternity leave after 2 years of service
- Income protection and life assurance
- Colleague referral incentive scheme – benefit of £500 for referrals
- CPD and training opportunities
- 4 pm Friday finish with flexible working opportunities available
- Flexible and supportive team culture
- Employee Assistance Programme with a dedicated People Team to support all colleagues
Knovia is committed to the safeguarding and wellbeing of our learners and colleagues and we implement robust safer recruitment practices to support this. Dependant on the role you are applying for, we may undertake a number of necessary checks to confirm you are suitable to work with children and vulnerable adults, which may include a Disclosure and Barring Service check.
We are a Disability Confident Employer and have a guaranteed interview scheme in place to ensure that nobody is overlooked or discriminated against because of their disability. If you meet the minimum criteria when you apply and you have informed us in your application that you have a disability, you will be guaranteed an interview for that role.
Colleague Services Coordinator in Bournemouth employer: Paragon Skills
Paragon Skills is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive work culture where education and personal development are at the forefront. With flexible working options and a competitive salary package, including performance-based bonuses, you will have the opportunity to make a meaningful impact in the lives of learners while enjoying a healthy work-life balance. Join us in Berkshire, where your contributions are valued and rewarded, and take advantage of our comprehensive benefits and training opportunities.
