At a Glance
- Tasks: Provide front-of-house service and support for colleagues and visitors while learning on the job.
- Company: Join a supportive team in a dynamic organisation focused on professional growth.
- Benefits: Gain a Level 3 Business Administration qualification while earning and learning.
- Other info: Be part of a collaborative environment with opportunities for personal and professional growth.
- Why this job: Kickstart your career in a role that values your development and offers real-world experience.
- Qualifications: Customer service or admin experience is a plus; enthusiasm to learn is essential.
The predicted salary is between 800 - 1400 € per month.
We are pleased to offer an exciting opportunity for an Apprentice Colleague Services Coordinator to join our Colleague Services team. This role is ideal for someone at the start of their career who is keen to develop within a supportive People function while completing a Level 3 Business Administration Apprenticeship.
Responsibilities
- Provide a professional and welcoming front-of-house service for learners, colleagues, and visitors.
- Act as the first point of contact for reception enquiries, directing calls and visitors appropriately.
- Coordinate maintenance, service contracts, and external suppliers, including cleaning, waste, fire safety, and facilities repairs.
- Maintain accurate records in line with company policies and procedures.
- Support new colleagues with onboarding, including welcome packs, ID badges, and equipment.
- Produce and issue ID badges for colleagues and learners.
- Book travel, accommodation, meeting rooms, and refreshments as required.
- Support the wider Business Services and People teams with general administrative tasks.
- Arrange and manage incoming and outgoing post and parcel deliveries.
- Order stationery, uniform, consumables, and office equipment in line with DSE requirements.
- Carry out Health and Safety tasks, including fire alarm testing and maintaining risk assessments.
- Assist with raising purchase orders and coordinating suppliers.
- Act as a named key holder, with occasional responsibility for opening and closing the academy.
- Ensure compliance with GDPR, data protection, safeguarding, and Health & Safety requirements.
- Proactively promote and safeguard the welfare of children and young people.
- Maintain your own continuous professional development record.
Experience and Qualifications
- Experience in a business administration, customer service, or front-of-house environment, gained through work, education, or community settings.
- Confident using IT systems for email, data entry, and document management, with working knowledge of Microsoft Teams, Word, Excel, and Outlook.
- Understanding of internal customer service and how support functions work within an organisation.
- Awareness of confidentiality, GDPR, and data protection requirements.
- Understanding of equality, diversity, and inclusion principles.
- Clear and professional verbal and written communication skills, with confidence engaging colleagues and stakeholders at all levels.
- Strong organisational skills, with the ability to prioritise tasks and manage time effectively in a busy environment.
- Ability to handle enquiries calmly, manage expectations, and follow through on requests.
- Accurate record keeping and attention to detail.
- Comfortable handling sensitive information with discretion and professionalism.
- Proactive and solutions-focused, with the ability to problem-solve and adapt quickly to new systems and processes.
- A collaborative team player who is willing to learn, take feedback, and support the wider Colleague Services and People teams.
Proud member of the Disability Confident employer scheme.
Apprentice Colleague Services Coordinator in Bournemouth employer: Paragon Skills
Join our dynamic Colleague Services team as an Apprentice Colleague Services Coordinator, where you'll be supported in your professional growth while completing a Level 3 Business Administration Apprenticeship. We pride ourselves on fostering a collaborative and inclusive work culture that values continuous development, offering you the chance to gain hands-on experience in a welcoming environment. With a commitment to employee welfare and a focus on diversity, we ensure that every team member feels valued and empowered to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Colleague Services Coordinator in Bournemouth
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. This will help you feel more confident and articulate when it’s your turn to shine in front of the hiring team.
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows that you’re engaged and eager to learn more about the role and the team you'll be working with.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team. Let’s get you started on this exciting journey!
We think you need these skills to ace Apprentice Colleague Services Coordinator in Bournemouth
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We love to see candidates who are excited about starting their career in Colleague Services. A little enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight any relevant experience in customer service or administration, as this will show us that you understand what we're looking for.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! This ensures that we receive all your details correctly and helps us keep track of your application. Plus, it’s super easy to do!
How to prepare for a job interview at Paragon Skills
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Apprentice Colleague Services Coordinator. Familiarise yourself with tasks like coordinating maintenance and supporting onboarding. This will help you demonstrate your enthusiasm and readiness to take on these duties.
✨Show Off Your Customer Service Skills
Since this role involves being the first point of contact for learners and colleagues, be prepared to discuss your experience in customer service or front-of-house environments. Share specific examples of how you've handled enquiries or resolved issues calmly and professionally.
✨Get Comfortable with IT Systems
You'll need to use various IT systems, so brush up on your skills with Microsoft Teams, Word, Excel, and Outlook. If you can, mention any relevant experience you have with data entry or document management during the interview to show you're ready to hit the ground running.
✨Emphasise Your Team Spirit
This role is all about collaboration, so highlight your ability to work well in a team. Share examples of how you've supported colleagues in the past and your willingness to learn and adapt. This will show that you're not just a good fit for the role, but also for the company culture.
