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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support, ensuring a seamless experience for clients.
- Company: Join Paragon Scotland Limited, a dynamic company transforming businesses with tailored management services.
- Benefits: Enjoy a fast-paced work environment with opportunities for growth and development.
- Why this job: Be part of a team that values relationships and makes a real impact on customers' lives.
- Qualifications: Strong communication skills and attention to detail; previous customer service experience is a plus.
- Other info: Collaborate across departments and engage in exciting events and webinars.
The predicted salary is between 28800 - 43200 £ per year.
Paragon Scotland Limited specialises in providing a full suite of management services tailored to meet the unique needs of the businesses we work with. Integrating with the brands we work with, our aim is to deliver outstanding services in administration, marketing, operations, and sales.
Touchstone Education is a leading education provider which changes lives across the UK. We are a fast-paced company where no two days are the same, and due to our rapid growth, have an exciting opportunity for an Operations & Customer Service Executive to join the team.
As the Operations & Customer Service Executive, you will play a critical role to ensure that customers receive excellent service, building and maintaining relationships and supporting the wider department to meet and exceed targets. You will collaborate with both internal and external stakeholders to ensure a seamless customer journey, maintaining the extensive client database with accuracy.
Responsibilities- Provide exceptional service to customers
- Onboard new customers to the programme, providing welcome information and arranging introductory calls.
- Be the first point of contact for customers, providing information about products, services and system usage.
- Build and maintain relationships with clients, supporting them on their journey throughout the programme.
- Conduct daily customer care calls as part of the customer service plan, ensuring access has been granted to their online portal.
- Communicate with customers by various channels including phone, email, webchat and Whatsapp.
- Identify tasks and activities critical to ensuring customer satisfaction levels are met.
- Ensure that responses to all customers are dealt with, within the agreed SLAs.
- Ensure live webinars are streamed efficiently through Demio, supporting trainers/customers with any technical difficulties.
- Deliver accurate and detailed administrative support.
- Assist with the delivery of events, webinars and seminars, ensuring a seamless event.
- Create and maintain detailed and accurate records of customer contact including complaints, resolutions and any follow-up actions required.
- Streamline processes to improve efficiency, mitigating the risk of errors and ensure completion of tasks.
- Monitor reviews across platforms and respond to comments and messages.
- Handle customer queries in a timely manner.
- Acknowledge customer queries and complaints.
- Resolve customer complaints during the initial interaction wherever possible, minimising the need for follow-up contact.
- Identify complex or sensitive complaints efficiently, escalating to the senior team member as required.
- Provide accurate, first-time right responses to enquiries or queries, escalating where required.
- Maintain clear communications throughout the process, providing timely updates and setting clear expectations.
- Work collaboratively across departments.
- Work cross-functionally with departments involved in the customer journey.
- Share and adopt best practices from departments to enhance service and consistency to our customers.
- Engage regularly with cross-functional teams to identify opportunities to proactively address customer needs.
- Align departmental goals and strategies to ensure a cohesive approach.
- Excellent communication skills both written and verbal
- Strong attention to detail
- Experience working in a customer service position
- Proficient in IT systems
Customer Service Executive employer: Paragon Scotland Limited
Contact Detail:
Paragon Scotland Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the company’s services and values. Understanding Paragon Scotland Limited and Touchstone Education's mission will help you align your responses during interviews, showcasing your enthusiasm for their work.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Since you'll be the first point of contact, demonstrating your ability to communicate clearly and effectively can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer complaints in the past. Being able to share specific instances where you turned a negative experience into a positive one will highlight your problem-solving skills.
✨Tip Number 4
Show your willingness to collaborate across departments. Highlight any previous experiences where you worked with different teams to enhance customer service, as this role requires strong interdepartmental communication.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your communication skills and any specific achievements that demonstrate your ability to provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how your skills align with the responsibilities outlined in the job description, such as onboarding new customers and handling queries efficiently.
Showcase Relevant Experience: In your application, include specific examples of how you've successfully managed customer relationships or resolved complaints in previous roles. This will help illustrate your capability to meet the expectations of the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Customer Service Executive role.
How to prepare for a job interview at Paragon Scotland Limited
✨Showcase Your Communication Skills
As a Customer Service Executive, excellent communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to role-play a customer interaction, so practice articulating your thoughts clearly and confidently.
✨Highlight Your Attention to Detail
This role requires a strong attention to detail, especially when maintaining client records and handling queries. Share specific examples from your past experiences where your attention to detail made a difference in customer satisfaction or operational efficiency.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess how you would handle various customer service situations. Think about past experiences where you resolved complaints or improved customer satisfaction, and be ready to discuss these in detail.
✨Demonstrate Your IT Proficiency
Since the role involves using various IT systems, be prepared to discuss your experience with technology. Familiarise yourself with common customer service software and be ready to explain how you've used technology to enhance customer interactions in previous roles.
