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- Tasks: Be the go-to person for residents during home renovations and ensure smooth communication.
- Company: Reputable social housing contractor with a focus on community engagement.
- Benefits: Up to £34k salary, car allowance, laptop, smartphone, and generous holiday.
- Other info: Join a supportive team and enjoy a dynamic work environment.
- Why this job: Make a real difference in people's lives while enhancing your customer service skills.
- Qualifications: Experience in social housing and excellent customer service skills required.
The predicted salary is between 28000 - 34000 £ per year.
Our client, a reputable social housing contractor is seeking a Resident Liaison Officer to join their team on a temp-permanent basis. This will be covering the Orpington area.
Working Hours: Monday - Friday 8am-5pm
Salary: Up to £34k dependent on experience. Plus car allowance.
Duties and Responsibilities:
- Working closely with the site manager to act as the primary point of contact for residents having kitchen and bathroom installation work carried out to their home.
- To organise, deliver and attend programmes of resident liaison/meetings where there is a need to consult residents on issues.
- Visiting properties at survey stage to carry out pre-start visits or phone calls.
- Regularly visit properties and ensure residents are kept fully informed of what work will be taking place and when and be available for liaison throughout the work.
- Assist with health & safety checks.
- Deal with complaints including initial and follow up visits.
- Accurately record and acknowledge all customer contacts.
- Maintain communication to the highest possible standards of customer care with residents and site teams.
What you need:
- Experience of working in the social housing sector ideally in a similar role.
- Excellent customer service skills and experience of working with the general public in a customer facing role.
- Full driving license.
- IT skills specifically Microsoft Office and Excel.
Benefits:
- Van / Fuel card provided or Car allowance and mileage paid.
- Laptop and Smartphone provided.
- 20 days annual holiday plus bank holidays.
Please apply with your up to date CV via the link.
Resident Liaison Officer in Bromley employer: Paragon Resource Solutions
Contact Detail:
Paragon Resource Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Bromley
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Resident Liaison Officer role.
✨Tip Number 2
Prepare for those interviews! Research the company and their projects in the Orpington area. Be ready to discuss how your experience aligns with their needs, especially in customer service and resident communication.
✨Tip Number 3
Show off your skills! If you have any relevant certifications or training in health and safety, make sure to highlight them during your conversations. It’ll set you apart as a candidate who’s serious about the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Resident Liaison Officer position, and applying directly can give you an edge over other candidates.
We think you need these skills to ace Resident Liaison Officer in Bromley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your experience in social housing and customer service, as these are key for us. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about working in social housing and how your background makes you a perfect fit. Keep it friendly and professional, and don’t forget to mention your driving license!
Show Off Your Communication Skills: As a Resident Liaison Officer, communication is key. In your application, demonstrate your ability to engage with residents and site teams. Use clear and concise language, and maybe even share a brief story of how you handled a tricky situation.
Apply Through Our Website: We want to make the application process as smooth as possible for you. So, make sure to apply through our website using the link provided. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Paragon Resource Solutions
✨Know Your Stuff
Make sure you understand the role of a Resident Liaison Officer inside out. Familiarise yourself with the social housing sector, especially the specific challenges residents face during renovations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about communication and customer care, prepare examples from your past experiences where you've successfully dealt with complaints or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like a resident unhappy with the work being done. Think through potential scenarios beforehand and outline your approach to resolving issues while keeping residents informed and satisfied.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows respect for the interviewers' time and reflects your professionalism, which is crucial for a role that involves liaising with residents and site teams.