Our client, a reputable Building Maintenance contractor is seeking a Resident Liaison Officer to join their team on a permanent basis based at RAF Marham.
Working Hours - Monday - Friday 8am-5pm. 30 minutes lunch.
Duties and Responsibilities.
- Working closely with the site manager to act as the primary point of contact for residents having planned refurbishment and upgrade work carried out to their home.
- To organise, deliver and attend programmes of resident liaison/meetings where there is a need to consult residents on issues.
- Visiting properties at survey stage to carry out pre-start visits or phone calls.
- Regularly visit properties and ensure residents are kept fully informed of what work will be taking place and when and be available for liaison throughout the work.
- Assist with health & safety checks.
- Deal with complaints including initial and follow up visits.
- Accurately record and acknowledge all customer contacts.
- Maintain communication to the highest possible standards of customer care with residents and site teams.
- General administration
- Some supervisory responsibility overseeing the tradespeople.
What you need
- Experience of working in a similar role.
- Excellent customer service skills and experience of working with the general public in a customer facing role.
- Full driving license
- IT skills specifically Microsoft Office and Excel
- Good knowledge of Health and Safety
Benefits
- Laptop and Smartphone provided
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Contact Details:
Paragon Resource Solutions Ltd Recruitment Team
