At a Glance
- Tasks: Install and support IT systems while providing top-notch customer service.
- Company: Join a dynamic tech company focused on innovation and teamwork.
- Benefits: Competitive salary, gym membership, training opportunities, and team events.
- Other info: Flexible remote work with excellent career progression opportunities.
- Why this job: Make a real difference in clients' tech setups and grow your skills.
- Qualifications: Experience with Windows, Microsoft 365, and strong communication skills required.
The predicted salary is between 20000 - 35000 € per year.
JOB DESCRIPTION AND RESPONSIBILITIES:
- As directed by the Technical Directors
- Install, configure and support all company supported Operating Systems, Software and Hardware.
- Attend client sites to perform various aspects of computer services.
- Always seen to be helpful when dealing with clients, and display professionalism and patience when offering advice and support.
- Provide telephone, remote and on-site technical support.
- Treat every customer’s setup as if it were your own and provide them with the best possible support we can offer, putting the customer first in every instance.
- Installing new software (Applications, VMWare, Veeam, Microsoft Server platforms).
- Installing new hardware (servers, printers, computer workstations, laptops, switches, firewalls, network infrastructure etc).
- Providing general administration of customers systems.
- Overseeing security of all customer’s systems.
- Diagnosing and resolving network faults.
- Provide limited training for customers on new equipment.
- Planning future improvements for customer’s sites and setups.
- Provide detailed and comprehensive job sheet recording in time management software.
- Comply with company procedures.
- Comply with company health & safety regulations.
- Produce/update detailed network documentation of any installations undertaken.
PROFILE:
- Experience of Windows Server 2016/19/22/25.
- Experience of all Windows Operating Systems through to Windows 11.
- Experience with Microsoft 365 Suite and Azure/AWS/Google.
- Experience with managing and troubleshooting backup solutions.
- Experience of Apple and Linux.
- Experience of WiFi networking.
- Experience of VOIP telephone systems, particularly 3CX.
- Hardware installation, configuration and support.
- WAN/LAN/VLAN installation and configuration.
- TCP/IP and other protocol configuration.
- Internet and security technologies.
- Systems and database management.
- Proven IT Support / Systems Administration skills.
Qualification and skills:
- Excellent communication skills.
- Strong organisational skills with a methodical approach.
- Must be able to take initiative and solve problems on your own (when appropriate).
- Good all-round IT literacy.
- Good time management and the ability to complete work in a timely manner.
- Ideally you must have at least 5 GCSEs (C/4 and above) – Maths and English are a must.
Personal attributes:
- Approachable and friendly.
- Tidy and presentable.
- Takes ownership and responsibility for self and others.
- Attention to detail.
- Ability to effectively prioritise customer requirements.
- Good communicator.
- Methodical approach required with a clear audit trail.
- Team player.
ADDITIONAL REQUIREMENTS:
- A valid UK driving licence, be willing to use your own vehicle and insured for Business use.
SALARY AND BENEFITS:
- Based on 37.5 hour week – Monday to Friday 8:30am to 5:00pm.
- £20,000 - £35,000 - basic salary depending on experience/qualifications.
- Use of corporate membership to leisure and gym at Exeter Golf and Country Club.
- Part of Technical commission scheme.
- Staff share scheme and dividends.
- Team events and regular trips.
- Training and Microsoft exams.
- Overtime, including weekend work and out of hours calls.
- Company laptop.
- Pension.
Locations
Remote IT Systems Engineer in Devon, Exeter employer: Paragon Personnel
As a Remote IT Systems Engineer, you will thrive in a supportive and dynamic work environment that prioritises employee growth and development. With access to comprehensive training, a corporate membership to leisure facilities, and a team-oriented culture, our company fosters a sense of community while offering competitive salaries and benefits. Join us to make a meaningful impact on our clients' systems while enjoying the flexibility of remote work.
StudySmarter Expert Advice🤫
We think this is how you could land Remote IT Systems Engineer in Devon, Exeter
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Remote IT Systems Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for IT roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses. Show them you’re the perfect fit!
✨Tip Number 3
Don’t forget to showcase your skills! Create a portfolio or a personal website where you can display your projects and achievements. This is a great way to stand out and show potential employers what you can bring to the table.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment. Let’s get you that Remote IT Systems Engineer position!
We think you need these skills to ace Remote IT Systems Engineer in Devon, Exeter
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially with Windows Server and networking, to show us you're the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about IT systems engineering. Share specific examples of how you've provided excellent customer support and solved technical issues in the past.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application is clear and concise. Use professional language but keep it friendly – we want to see your approachable side!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Paragon Personnel
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server versions, Microsoft 365, and the various operating systems mentioned in the job description. Be ready to discuss your experience with hardware installations and troubleshooting, as well as any specific projects you've worked on that relate to the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples that demonstrate your professionalism and patience when dealing with customers. Think about times when you went above and beyond to help a client or resolved a tricky issue while keeping them informed and satisfied.
✨Be Methodical and Organised
The job requires a methodical approach and strong organisational skills. During the interview, highlight how you manage your time and keep track of tasks. You might want to share your strategies for documenting installations and maintaining an audit trail, as this will show you understand the importance of thoroughness in IT support.
✨Prepare for Technical Questions
Expect some technical questions or scenarios during the interview. Brush up on your knowledge of network configurations, security technologies, and backup solutions. Practising how you would diagnose and resolve common network faults can also give you an edge, showing that you're not just knowledgeable but also practical in your approach.
