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For Companies At a Glance
- Tasks: Install and support cutting-edge IT systems while providing top-notch customer service.
- Company: Join a dynamic tech company with a focus on innovation and teamwork.
- Benefits: Competitive salary, gym membership, training opportunities, and team events.
- Other info: Fully remote role with excellent career growth potential.
- Why this job: Make a real difference in clients' tech setups while growing your skills.
- Qualifications: Experience with Windows, Microsoft 365, and strong communication skills required.
The predicted salary is between 20000 - 35000 £ per year.
JOB DESCRIPTION AND RESPONSIBILITIES:
- As directed by the Technical Directors
- Install, configure and support all company supported Operating Systems, Software and Hardware.
- Attend client sites to perform various aspects of computer services.
- Always seen to be helpful when dealing with clients, and display professionalism and patience when offering advice and support.
- Provide telephone, remote and on-site technical support.
- To treat every customer’s setup as if it were your own and provide them with the best possible support we can offer, putting the customer first in every instance.
- Installing new software (Applications, VMWare, Veeam, Microsoft Server platforms).
- Installing new hardware (servers, printers, computer workstations, laptops, switches, firewalls, network infrastructure etc).
- Providing general administration of customers systems.
- Overseeing security of all customer’s systems.
- Diagnosing and resolving network faults.
- Provide limited training for customers on new equipment.
- Planning future improvements for customer’s sites and setups.
- Provide detailed and comprehensive job sheet recording in time management software.
- Comply with company procedures.
- Comply with company health & safety regulations.
- Produce/update detailed network documentation of any installations undertaken.
PROFILE:
- Experience of Windows Server 2016/19/22/25.
- Experience of all Windows Operating Systems through to Windows 11.
- Experience with Microsoft 365 Suite and Azure/AWS/Google.
- Experience with managing and troubleshooting backup solutions.
- Experience of Apple and Linux.
- Experience of WiFi networking.
- Experience of VOIP telephone systems, particularly 3CX.
- Hardware installation, configuration and support.
- WAN/LAN/VLAN installation and configuration.
- TCP/IP and other protocol configuration.
- Internet and security technologies.
- Systems and database management.
- Proven IT Support / Systems Administration skills.
Qualification and skills:
- Excellent communication skills.
- Strong organisational skills with a methodical approach.
- Must be able to take initiative and solve problems on your own (when appropriate).
- Good all-round IT literacy.
- Good time management and the ability to complete work in a timely manner.
- Ideally you must have at least 5 GCSE’s (C/4 and above) – Maths and English are a must.
Personal attributes:
- Approachable and friendly.
- Tidy and presentable.
- Takes ownership and responsibility for self and others.
- Attention to detail.
- Ability to effectively prioritise customer requirements.
- Good communicator.
- Methodical approach required with a clear audit trail.
- Team player.
ADDITIONAL REQUIREMENTS:
- A valid UK driving licence, be willing to use your own vehicle and insured for Business use.
SALARY AND BENEFITS:
- Based on 37.5 hour week – Monday to Friday 8:30am to 5:00pm.
- £20,000 - £35,000 - basic salary depending on experience/qualifications.
- Use of corporate membership to leisure and gym at Exeter Golf and Country Club.
- Part of Technical commission scheme.
- Staff share scheme and dividends.
- Team events and regular trips.
- Training and Microsoft exams.
- Overtime, including weekend work and out of hours calls.
- Company laptop.
- Pension.
Locations
IT Systems Engineer - Fully Remote in Devon, Exeter employer: Paragon Personnel
Contact Detail:
Paragon Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Systems Engineer - Fully Remote in Devon, Exeter
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for an IT Systems Engineer role. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for those interviews! Research common questions for IT roles and practice your answers. Make sure you can talk about your experience with Windows Server, Microsoft 365, and any other relevant tech you've worked with.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of projects or a GitHub account, make sure to share it. Demonstrating your hands-on experience with hardware installations and troubleshooting can really set you apart.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a better chance to stand out in the crowd!
We think you need these skills to ace IT Systems Engineer - Fully Remote in Devon, Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Systems Engineer role. Highlight your experience with Windows Server, Microsoft 365, and any relevant hardware installations. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can help our clients. Remember, we love a friendly and approachable tone, so let your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We value initiative and problem-solving, so share those moments when you went above and beyond to help a customer or improve a system.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at Paragon Personnel
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server versions, Microsoft 365, and the various operating systems mentioned in the job description. Be ready to discuss your experience with hardware installation and troubleshooting, as well as any specific software you've worked with.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples that highlight your professionalism and patience when dealing with customers. Think of situations where you went above and beyond to help someone, and be ready to share those stories.
✨Demonstrate Problem-Solving Abilities
Employers love candidates who can think on their feet. Prepare for scenario-based questions where you might need to diagnose a network fault or troubleshoot a system issue. Practise explaining your thought process clearly and methodically.
✨Be Organised and Detail-Oriented
This role requires good time management and attention to detail. Bring along examples of how you've managed projects or tasks in the past, and be prepared to discuss how you keep track of your work and ensure everything is documented properly.